Product Manager

Senior Associate, Product Manager- Global Payment Network Location: Chicago, Illinois, United States (On-site) Industry: Financial Services Work Setting: On-site Are you passionate about building innovative digital payment products, transforming customer experiences through technology, and driving product strategy from concept to execution?

We are seeking a Senior Associate, Product Manager – Global Payment Network to help shape and deliver next-generation payment solutions that improve customer experiences, enhance operational efficiency, and support business growth.

In this role, you will collaborate with cross-functional teams to define product requirements, manage feature development, and deliver scalable solutions across payment ecosystems and digital platforms.

Product Strategy & Execution

Support the development and execution of product strategies, roadmaps, and initiatives aligned with business objectives. Define, prioritize, and manage product features throughout the product lifecycle. Translate business goals, customer needs, and market opportunities into actionable product requirements.

Participate in product discovery, feature validation, and continuous improvement initiatives. Drive the delivery of minimum viable products (MVPs) and iterative product enhancements.

Customer & User Experience

• Collaborate with stakeholders to understand user needs and identify opportunities to improve customer experiences.
• Develop detailed user stories, acceptance criteria, and feature requirements.
• Advocate for customer-centric design principles throughout the product development process.
• Use customer feedback, research, and data-driven insights to influence product decisions.
• Business & Data Focus Analyze customer, operational, and business data to identify opportunities for growth and optimization.
• Apply hypothesis-driven thinking to validate product decisions and measure outcomes.
• Prioritize initiatives based on customer value, business impact, risk, and technical feasibility.
• Monitor product performance metrics and recommend improvements based on results.

Technology & Innovation

Partner with engineers, architects, designers, and data teams to build scalable, reliable, and innovative product solutions. Stay informed about emerging technologies, industry trends, and evolving customer expectations. Support the development of technology-enabled solutions that improve payment processing, operations, and user experiences.

Contribute to product decisions involving platform capabilities, architecture considerations, and technical strategy.

Agile Product Delivery

Work within Agile development environments to manage priorities and deliver high-quality solutions. Break down large initiatives into manageable features, user stories, and development tasks. Participate in sprint planning, backlog refinement, product reviews, and release planning activities.

Collaborate closely with development teams to ensure successful implementation and delivery.

Stakeholder Management & Leadership

Build strong relationships across business, technology, operations, and design teams. Communicate product vision, priorities, roadmaps, and progress to stakeholders. Facilitate alignment across teams to ensure successful execution of strategic initiatives.

Develop expertise within assigned product domains and serve as a trusted product partner.

Required Qualifications

• Bachelor's degree or equivalent professional experience.
• At least 1 year of experience in Product Management, Product Ownership, Business Analysis, Agile Delivery, Software Engineering, Data Analytics, or a related field.
• Experience collaborating with cross-functional teams to deliver technology or business solutions.
• Strong analytical and problem-solving skills.

Preferred Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or a related discipline.
• Experience translating business strategies and customer needs into digital product solutions.
• Exposure to payment platforms, financial technology, transaction processing, or digital product ecosystems.
• Experience working as a Product Owner or Product Manager within Agile development environments.
• Experience supporting platform, operational, or customer-facing digital products.
• Familiarity with product discovery, roadmap management, and product performance measurement.