Plumbing Operations Manager

Plumbing Service Manager

Leads plumbing service operations, overseeing multiple crews and ensuring efficient, high-quality residential and commercial work.

Key Responsibilities

• Manage daily dispatch, crew coordination, and allocation of resources.
• Oversee inventory control and maintain necessary parts and supplies.
• Handle budgets, including cost management and operational oversight.
• Review estimates and invoices to ensure accuracy and compliance.
• Track and analyze KPIs to improve productivity and service performance.
• Mentor and support plumbing technicians; provide technical guidance.
• Resolve field challenges in collaboration with internal teams.
• Maintain strong customer service standards throughout service delivery.

Qualifications & Skills

• Proven leadership experience managing service crews and operations.
• Strong technical knowledge of plumbing systems and diagnostics.
• Competence with estimating, invoicing review, and basic budgeting.
• Ability to monitor KPIs and drive continuous process improvement.
• Excellent communication and customer-focused problem solving.