Account Manager

Regional Account Solutions Manager

Develops and grows commercial and residential accounts across Western Washington by building long-term customer relationships and promoting septic, drain cleaning, and plumbing services.

• Create territory plans and execute account growth strategies.
• Conduct onsite visits to assess wastewater and environmental service needs.
• Prepare customer proposals and coordinate with operations to deliver safe, timely work.
• Track performance metrics, manage renewals, and drive retention.
• Resolve escalated service issues and ensure strong customer outcomes.
• Represent a safety-first, customer-focused culture while supporting environmental stewardship.

Qualifications & Skills

• Proven ability to manage accounts, renewals, and customer relationships.
• Strong customer-facing communication and consultative problem-solving.
• Capability to assess service needs, develop proposals, and partner with operations.
• Comfort handling escalations and using performance metrics to improve results.
• Commitment to safety and environmental responsibility.