Operations Analyst

Management Analyst I

supports client operations across public and private sector accounts by gathering, analyzing, and interpreting operational data to improve efficiency and service quality.

Key Responsibilities

• Collect and analyze operational data to identify trends, issues, and improvement opportunities
• Prepare reports and create dashboards to communicate findings to stakeholders
• Collaborate with internal teams and client stakeholders to support operational needs
• Assist with project coordination and cross-functional activities
• Maintain accurate, up-to-date documentation and records

Qualifications & Skills

• Early-career readiness with strong analytical and administrative capabilities
• Ability to translate data into clear, actionable reporting
• Strong collaboration and customer-focused communication
• Detail-oriented with the ability to organize and maintain documentation