Human Resources Manager

About the Role

We are seeking an experienced, organized and detail-oriented HR professional to oversee daily HR operations and serve as the central point of accountability for employment, regulatory, licensing, registration, training and administrative compliance for 45-50 employees. This hands-on role supports employees and managers throughout the employee lifecycle in a fast-paced, field-service environment.

The ideal candidate is dependable, proactive and comfortable taking ownership, resolving issues and promptly escalating potential legal, financial, operational or client risks.

Responsibilities

• HR Operations & Compliance
• Coordinate recruiting, interviews, background checks, pre-employment requirements, offer letters, onboarding and orientation.
• Maintain accurate, confidential personnel files, I-9 documentation and HR records in accordance with applicable requirements.
• Maintain job descriptions and employee classifications; process compensation changes, promotions, transfers and other status updates.
• Coordinate benefits, payroll, training, leave administration, separations, offboarding and record retention.
• Establish tracking systems to ensure required licenses, registrations, certifications, permits and regulatory filings are identified, completed, renewed and documented on time.
• Serve as a resource for employee and manager questions about policies, benefits, payroll and workplace expectations.
• Coach supervisors on employee communication, performance, conduct and documentation.
• Support corrective action and progressive discipline, including written warnings and performance improvement plans.
• Document employee concerns and coordinate investigations with management and outside HR or legal advisors as needed.
• Promote fair, consistent and respectful workplace practices; identify recurring issues and recommend preventive solutions.
• Immediately escalate harassment, discrimination, retaliation, workplace violence, wage, safety and other significant employment concerns to executive management and appropriate advisors.

Qualifications

• HR generalist experience supporting daily operations and employee relations.
• Strong organizational skills, attention to detail and ability to maintain confidential records.
• Ability to manage competing priorities, track compliance deadlines and follow issues through resolution.
• Proactive judgment, accountability and effective communication with employees, managers and outside advisors.
• Comfortable working in a fast-paced, hands-on field-service environment.

Required Skills

• Systems: QuickBooks Online (will train if they have another accounting ERP), bill.com, ProServe, Divvy, Positive Pay (Citizens Bank Online), MS 365, JotForm, MS Teams