Production Support Engineer

Role description

Job Summary

We are looking for an experienced Production Support / Application Support Engineer to provide end-to-end production support and production management for Check Operations applications.

The role requires strong troubleshooting skills, hands-on expertise in SQL, Splunk, Linux/Windows, scripting, incident management, and automation, along with the ability to manage critical production issues and coordinate effectively with technical and business teams.

Key Responsibilities

• Provide end-to-end production and application support, ensuring reliable daily delivery of technology services.
• Respond to production incidents, troubleshoot issues under tight deadlines, identify root causes, implement corrective actions, and drive issues through resolution.
• Develop and execute complex SQL queries for troubleshooting, data analysis, validation, and production investigations.
• Use Splunk SPL to search application logs, monitor systems, investigate incidents, and perform root-cause analysis.
• Provide hands-on support across Linux and Windows environments.
• Automate operational and repetitive activities using Shell scripting, PowerShell, Python, VBScript, and Bash.
• Lead and participate in incident triage and troubleshooting calls, coordinating with technical teams and business stakeholders.
• Apply ITIL/ITSM practices, including Incident Management, Change Management, and Problem Management.
• Identify opportunities to automate and simplify operational processes to improve efficiency and reduce manual intervention.
• Support application monitoring, file transfers, deployments, and operational processes using tools such as FTP, Connect:Direct, BladeLogic, Nastel, Dynatrace, AppViewX, Jira, Cutover, and ServiceNow.
• Perform production health monitoring, escalation management, root-cause analysis, and post-incident follow-up.
• Communicate effectively with technical teams, business partners, and stakeholders at different organizational levels.
• Participate in rotational evening and weekend support for critical production issues.

Mandatory / Primary Skills

• Production Support / Application Support
• Complex SQL queries
• Splunk / SPL
• Linux and Windows
• Shell scripting
• Incident Management
• Troubleshooting & Root Cause Analysis
• Automation

Skills Mandatory Skills : MySQL, MySQL DBA, RedHat Linux Administrator, Scripting - Shell/PowerShell/Python, Splunk

Other details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training.

Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer

The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace.

Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Benefits

• Compensation range: $52,190.00 to $104,183.00 per year About LTM LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises.
• We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise.
• Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value.
• Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it.
• Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship.
• Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment.
• Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same.
• Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert