Technical Support Engineer - Exchange

Role description

Responsibilities The

Support Engineer SE is a critical role in the resolution of complex support incidents related to supporting customer use of the Microsoft 365 platform A Support Engineer is knowledgeable in Microsoft 365 services technologies offerings and the platform The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues directly supports customers through telephone and email escalates issues quickly when deep specific skills or other capabilities are required ability to use knowledge of the Microsoft 365 architecture and offerings to provide customer resolution and proactive customer recommendations has excellent communication skills and is fluent in English writes excellent case documentation and is able to handle challenging and politicallysensitive customer situations

Qualifications

SOFT SKILLS

Effective polished interaction with customer to gather information quickly explain customer responsibilities in resolving issue communicate next steps and status and inspire confidence

Handle challenging and politically sensitive customer situations including the appropriate use of all available resources communicate effectively with Support teams on complex issues

Excellent spoken and written English communication skills Demonstrable troubleshooting skills

Crossteam collaboration

Logical and critical thinking

Passion for technology and customer support EXPERIENCE

At least 2 to 3 years of Technical Support experience including experience in a customer facing or customer technical support role EDUCATIONCERTIFICATION

Graduate LANGUAGE

Fluency in English

Technical Requirements

Must have

• Outlook Client Troubleshooting Experience
• Outlook Authentication troubleshooting Experience
• Basic knowledge about New Outlook for Windows New Outlook for Mac Outlook Classic Outlook for Mobile iOS Android
• Knowledge of reviewing network packets
• Knowledge with Calendaring

Nice to have

• Knowledge of Registry editing
• Basic knowledge or hands on experience of Office 365 Administration
• Hands on experience in Exchange online Mail flow Troubleshooting
• Hands on experience related to Security and Compliance Retention Policies
• Licensing in Office 365
• PowerShell experience
• SMIME Experience

Skills Mandatory Skills : MS Outlook

Other details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training.

Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer

The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace.

Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Benefits

• Compensation range: $65,000.00 to $70,000.00 per year About LTM LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises.
• We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise.
• Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value.
• Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it.
• Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship.
• Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment.
• Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same.
• Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert