L2 Mainframe Application Support Engineer

Role description Job Title: L2 Mainframe Application Support Engineer

Work Location: Dallas, TX (Hybrid)

Job Summary

• Seeking a L2 Mainframe Application Support Engineer with 5 to 7 years of experience in Mainframe Application Support COBOL and Insurance domain to lead support activities

Job Description

• Lead and manage application support activities focusing on Mainframe Autosys and ServiceNow platforms including ITOM and ITSM modules
• Provide expert level support for Mainframe applications with strong knowledge of COBOL for minor fixes
• Oversee functional testing processes to ensure application stability and performance
• Utilize Jira Service Desk for efficient incident tracking and resolution
• Employ ANSISQL skills to support database related troubleshooting and reporting
• Collaborate with cross functional teams including offshore and L3 teams to address complex technical issues and ensure seamless service delivery
• Implement best practices for knowledge management and maintain comprehensive documentation
• Support integration and monitoring using tools like IBM MQ and Splunk to enhance operational visibility
• Drive continuous improvement initiatives to optimize support processes and reduce incident recurrence
• Ensure adherence to ITIL frameworks and organizational policies in all support activities
• Coordinating effectively with offshore teams and L3 support
• Apply domain knowledge in Insurance to understand and resolve application issues effectively

Roles and Responsibilities

• Take ownership and lead resolution of incidents and service requests logged in ServiceNow ITSM and Jira Service Desk
• Manage major incident and problem management processes to minimize business impact
• Coordinate with L3 teams for timely application deployments and configuration changes
• Monitor application and middleware performance leveraging tools such as Splunk and ServiceNow Event Management
• Mentor and guide junior support engineers to build team capabilities and promote knowledge sharing
• Facilitate communication between technical teams and business stakeholders during incident and problem resolution
• Organize and lead incident bridge calls and war rooms for critical issue resolution
• Analyse incident trends to recommend preventive measures and process improvements
• Participate in on call rotations to ensure high availability and reliability of supported applications
• Ensure effective coordination and communication between onsite and offshore teams to support business requirements

Skills

Other details

Variable Compensation: This position includes a bonus or variable payout component based on individual and organizational performance. Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training.

Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer

The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace.

Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Benefits

• Compensation range: $110,000.00 to $120,000.00 per year About LTM LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises.
• We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise.
• Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value.
• Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it.
• Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship.
• Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment.
• Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same.
• Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert