Senior Business Analyst

One of our clients in the government domain is seeking an experienced Senior Business Analyst to support the modernization of the Commission//'s CAI (Complaint Application Interface) system, a critical application used to manage and resolve utility-related complaints from Pennsylvania residents. Senior Business Analyst - CAI Application Modernization

Location: Dauphin County, PA (Hybrid (2 Days Onsite / 3 Days Remote))

Onsite Requirement: One onsite day must be Wednesday. Offices are available statewide.

Duration

Multi-Year Engagement (3-Year Modernization Initiative)

The Senior Business Analyst will play a key role in requirements discovery, business process analysis, system design, testing, and user acceptance activities throughout a multi-year digital transformation initiative.

This individual will work closely with business stakeholders, subject matter experts, Product Managers, Product Owners, Data Modelers, Architects, and Development teams to ensure that existing functionality is accurately captured, improved where appropriate, and successfully transitioned into a modernized platform.

The ideal candidate will possess strong requirements elicitation skills, extensive experience with enterprise application modernization efforts, business process improvement expertise, and a proven background leading testing and User Acceptance Testing (UAT) activities.

Key Responsibilities

• Business Analysis & Requirements Management Document and analyze existing CAI application functionality, workflows, and business processes.
• Ensure all critical system requirements and regulatory obligations are captured and maintained throughout modernization efforts.
• Gather, analyze, document, validate, and prioritize business and functional requirements.
• Map requirements to applicable legislative, regulatory, and policy mandates where appropriate.
• Identify gaps, inefficiencies, and opportunities for process improvement.
• Recommend business and system enhancements that increase operational effectiveness.
• Propose innovative features that provide measurable business value.

Agile Requirements Delivery

• Partner with the Product Manager to translate business requirements into: User Stories Acceptance Criteria Product Backlog Items Ensure requirements are clearly understood by technical teams.
• Participate in Agile ceremonies and support backlog refinement activities.
• Collaborate with development teams to clarify requirements throughout implementation.
• Business Process Improvement Analyze existing workflows and recommend process optimization opportunities.
• Support business process reengineering initiatives.
• Evaluate current-state and future-state processes.
• Assist business stakeholders in identifying modernization opportunities that improve customer service and operational efficiency.

System Modernization Support

Support analysis efforts related to: Legacy System Assessment Digital Transformation Initiatives Application Modernization Platform Migrations System Integrations Assist in evaluating technical approaches, architecture options, and implementation strategies.

Testing & Quality Assurance

Develop and execute test strategies and test cases. Validate system functionality against business requirements. Coordinate and lead User Acceptance Testing (UAT) activities.

Document defects and support issue resolution. Verify successful implementation of business requirements and enhancements.

Change Management & Stakeholder Engagement

Support organizational change management activities. Assist with user adoption, training, and communication efforts. Facilitate meetings and workshops with business stakeholders and subject matter experts.

Present recommendations and findings to business and technical audiences.

Governance & Compliance

Ensure solution compliance with: Commonwealth Standards Security Requirements Data Privacy Policies Accessibility Standards (WCAG 2.1) Identify project risks, dependencies, constraints, and mitigation strategies. Provide status updates and recommendations to leadership and project stakeholders.

Required Qualifications

• Professional Experience Minimum 7 years of Business Analysis experience, including at least 3 years in a Senior Business Analyst role.
• Demonstrated experience analyzing legacy applications and supporting digital transformation initiatives.
• Extensive experience gathering, documenting, validating, and managing business requirements.
• Proven ability to translate business requirements into detailed user stories and acceptance criteria.
• Experience supporting large-scale enterprise application projects.
• Strong background in software testing and quality assurance.
• Experience leading and coordinating User Acceptance Testing (UAT).
• Agile Experience Working knowledge of Agile and Scrum methodologies.

Experience using Agile management tools such as

• Azure DevOps (ADO) Jira Similar backlog management platforms Core Skills Requirements Elicitation Business Process Analysis User Story Development Acceptance Criteria Definition UAT Leadership Stakeholder Management Process Improvement Problem Solving Documentation Executive Communication Communication Skills Excellent written, verbal, and presentation skills.
• Ability to communicate effectively with both technical and non-technical audiences.
• Strong facilitation and stakeholder engagement capabilities.
• Organizational Skills Strong planning, prioritization, and multitasking abilities.
• Ability to manage competing priorities within complex projects.
• Highly Desired Qualifications Experience supporting enterprise application modernization initiatives.
• Experience migrating legacy applications to modern architectures and platforms.

Strong background in

Business Process Improvement Business Process Reengineering (BPR) Digital Transformation Programs Knowledge of accessibility standards, particularly . WCAG 2.1Experience working within public-sector or government organizations. Previous experience supporting agencies.

Commonwealth of PennsylvaniaFamiliarity with compliance-driven environments and regulatory applications. Preferred Candidate Profile The ideal candidate is a senior-level Business Analyst with a strong blend of requirements management, business process improvement, testing leadership, and modernization experience.

They will be comfortable working independently while collaborating across multiple teams and stakeholders to ensure the successful transformation of a mission-critical public-facing application.

Key Skills Business Analysis Agile/Scrum Requirements Gathering User Stories Acceptance Criteria UAT Leadership Process Improvement Business Process Reengineering Application Modernization Digital Transformation Azure DevOps Jira WCAG 2.1 Accessibility Stakeholder Management Testing & Validation Public Sector/Government Experience Change Management Enterprise Application Delivery