Product Manager

One of our clients in the government domain is seeking an experienced Product Manager to lead the modernization of the CAI application, a mission-critical system used to manage and resolve consumer complaints involving utility companies. Product Manager - CAI Application Modernization Client: Pennsylvania Public Utility Commission (PA PUC)

Location: Dauphin County, PA

Work Schedule: Hybrid (2 Days Onsite, 3 Days Remote)

Onsite Requirement: One onsite day must be Wednesday; office locations are available statewide.

Duration

Multi-Year Project (Approx. 3-Year Modernization Initiative) This role will serve as the primary owner of the product vision, strategy, and roadmap throughout a large-scale, multi-year modernization initiative.

The Product Manager will partner closely with business stakeholders, architects, development teams, UX/UI professionals, and vendors to deliver a modern, secure, accessible, and scalable solution that meets current and future business needs.

Product Strategy & Leadership

Own and drive the product vision, strategy, and roadmap for the CAI modernization program. Align product direction with PA PUC business objectives and enterprise technology standards. Define product goals, success metrics, and key performance indicators (KPIs).

Requirements & Backlog Management Gather, analyze, document, and prioritize business and functional requirements. Develop and maintain user stories, acceptance criteria, and product backlog items. Translate complex business needs into actionable development requirements.

Prioritize features and technical initiatives based on value, risk, dependencies, and strategic objectives. Stakeholder Management Act as the primary liaison between business stakeholders and technical delivery teams. Facilitate communication among executive leadership, end users, development teams, architects, and vendors.

Provide regular project updates, recommendations, and progress reports to leadership.

Agile Product Delivery

Lead Agile product management activities throughout the project lifecycle.

Backlog Refinement Sprint Planning Sprint Reviews Retrospectives

Ensure successful planning, execution, testing, deployment, and adoption of new functionality.

Technology & Modernization

Collaborate with architects and development teams to define modern technical solutions. Participate in platform selection, architecture discussions, and integration planning. Support modernization efforts involving cloud technologies, integrations, and enterprise platforms.

Governance & Compliance

Ensure compliance with: Commonwealth IT Standards Security Policies Data Privacy Requirements

Accessibility

Standards (WCAG) Identify and mitigate project risks, dependencies, and obstacles. Support change management, training, and user adoption initiatives.

Required Qualifications

• Proven experience as a Product Manager leading enterprise software initiatives.
• Strong experience managing product roadmaps and product backlogs.
• Expertise in:

Requirements

• Gathering User Story Creation Product Lifecycle Management Stakeholder Management Agile Methodologies Scrum Framework Experience working with: Development Teams Solution Architects UX/UI Designers Business Stakeholders Third-Party Vendors Strong analytical, communication, facilitation, and leadership skills.
• Experience defining and tracking KPIs and business outcomes.
• Ability to manage risks, dependencies, and competing priorities effectively.

Preferred Qualifications

• Experience leading large-scale application modernization initiatives.
• Public-sector or government experience.
• Experience with complaint management, case management, or regulatory systems.
• Knowledge of enterprise architecture, system integrations, security, and accessibility standards.
• Experience supporting digital transformation programs in highly regulated environments.
• Core Competencies Product Vision & Strategy Product Roadmap Management Agile Product Ownership Requirements Analysis User Story Development Backlog Prioritization Stakeholder Engagement Change Management Risk Management Business Process Improvement Digital Transformation Vendor Management Executive Communication Ideal Candidate The ideal candidate is a senior Product Manager with a strong background in Agile delivery and enterprise application modernization.
• They can effectively bridge business and technical teams, drive strategic product decisions, manage competing priorities, and successfully deliver a large-scale modernization effort that will improve how the PA PUC serves Pennsylvania residents and utility stakeholders.