Summer 2027 Intern - AI Research Incubator

What You'll Be Doing & Why It Matters

Salesforce AI Research is a global leader in Enterprise AI, driving innovations that advance the state of AI while powering enterprise products at worldwide scale. We take ideas from research to real-world impact, working closely with product teams and enterprise customers to translate cutting-edge research into production AI capabilities used by millions of users. Learn more at Salesforce AI Research .

Within AI Research, our Incubation team bridges our foundational technology and our customers' needs. We meet with customers to understand their biggest pain points, connect them to emerging technologies from our researchers' work, and validate those technologies with real users to inform our future products.

We sit at the intersection of research and product innovation, combining AI research and applied AI to turn foundational innovation into real solutions for real customers. We are looking for a Summer 2027 intern to help us validate and shape what we build next.

Core Responsibilities & Scope

• Design user research plans to help validate pilots and experiments
• Conduct discovery interviews and synthesize learnings
• Produce reports of user studies and their outcome
• Make recommendations for pilot direction and future experiments
• Establish standardized research protocols, templates, and assessment frameworks for unified user evaluations
• Collaborate with researchers, engineers, and cross-functional stakeholders to translate research findings into recommendations for product development.

Minimum Requirements

• Currently pursuing a graduate degree in a relevant field, such as Human-Computer Interaction, Information Science, Business, Economics, Psychology, or a related discipline.
• Experience conducting qualitative or quantitative research, including interviews, surveys, or experimental studies.
• Ability to analyze and synthesize research findings into clear, actionable recommendations.
• Strong written and verbal communication skills, including the ability to present findings to technical and nontechnical audiences.
• Interest in artificial intelligence, emerging technologies, and understanding how people interact with technology.

Preferred Qualifications

• Experience conducting user research, usability testing, or customer discovery for software or AI-powered applications.
• Familiarity with research methods such as experimental design, A/B testing, longitudinal studies, or adoption analysis.
• Experience working with qualitative and quantitative research tools, including Excel, SQL, Python, R, or survey platforms.
• Understanding of product incubation, technology adoption, and business impact measurement.
• Experience collaborating with multidisciplinary teams or conducting research in an industry setting.
• Ability to vibe-code tools that help in the synthesis and collection of data at scale.

Internship Details

This is a Summer 2027 internship with a minimum duration of 12 weeks.