Salesforce Innovation Centre - Analyst

What You'll Be Doing & Why It Matters

The role of a Coordinator in the Salesforce Innovation Centre (SIC) is to create meaningful customer experiences which enhance and accelerate the customers' business goals and objectives as part of an SIC Engagement. This means facilitating the planning, preparation and execution of SIC Engagements, while following global best practices and procedures.

The Coordinator works closely with Strategists and Account Executives (AE) to organize the overall experience of SIC Engagements. This dynamic role is for someone interested and experienced in a career in marketing, program, sales events and productivity.

Core Responsibilities & Scope

• Create and shape the customer experience by gaining an understanding of the customers' business objectives and AE goals for the SIC Engagement to deliver exceptional customer experiences
• Partnering with Strategists on your team to ensure the success criteria of each customer engagement is met, with a series of planning calls, asynchronous collaboration, and individual preparation
• Clearly articulate the above objectives in meetings, speaker invitations and stakeholder inquiries
• Manage all meeting logistics - including SIC experiences, room and speaker calendar scheduling, catering coordination, room readiness - to deliver engagement execution excellence
• Manage an ecosystem of on-site logistics (such as office management, IT, porters, workplace services/real estate team, etc.)
• Prepare, collect, and understand SIC Engagement surveys to gauge real-time feedback and improve the program
• Support and lead programs and projects across the SIC teams driving continual growth of the SIC program
• Leverage Salesforce tools and dashboards to capture, measure and share our key metrics and KPIs

Minimum Requirements

• Commitment to customer satisfaction and creation of seamless customer experiences
• 3+ years of functional experience in sales meetings or executive briefings
• Ideal candidate has customer-facing experience and/or event management experience
• Flexibility and curiosity to adapt to changes driven by our customers' expectations
• Diplomacy
• Strong problem solving skills and the ability to assess when escalation is needed
• Lateral thinker who is teamwork oriented and enjoys working with a high level of collaboration
• Collaboration across a variety of vendors and support models
• Ability to deliver on expectations with a high degree of autonomy and creativity
• A keen eye for detail
• Excellent written and verbal communication skills, with exceptional grammar, spelling, and punctuation skills
• English fluent
• Familiarity with the Salesforce application, dashboards and reporting skills is a key differentiator
• Strong logistical skills and the ability to work with executive and sales management, and other Salesforce organizations and stakeholders to ensure the success of the SIC Engagement
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)