Senior Manager Trade Surveillance Operations
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Fields this application requires
Company-specific questions
- Have you ever applied or worked for Nasdaq or any of its subsidiaries or affiliates?
- Do you have any contractual or policy restrictions (e.g.: non-competition, non-solicitation, non-disclosure clauses, or an employment agreement restriction) with your current or any previous employer that could limit your availability to work for Nasdaq?
- As a US-headquartered company with global operations, Nasdaq is subject to trade control laws the United States and jurisdictions in which it operates. Under U.S. trade control laws, the release or disclosure of U.S.-origin controlled technology to certain persons is deemed to be an export or re-export to the person’s most recent country of citizenship or permanent residency and may require an export license from the U.S. Government. In addition, U.S. trade control laws may restrict the ability of Nasdaq to hire individuals “ordinarily resident” in certain countries or regions. This screening question and any follow-up information requested from you will be used solely for the purpose of confirming compliance with applicable trade control laws by Nasdaq. Based on your response and the position for which you are applying at Nasdaq, Nasdaq may require additional information in order to proceed with your application for employment. All personal data related to this screening will be maintained pursuant to our posted Job Applicant Privacy Policy . Are you a U.S. citizen, U.S. national, a U.S. lawful permanent resident alien (“U.S. green card holder”), an individual granted U.S. asylee status, or an individual admitted as a U.S. refugee?
- Have you ever been convicted of, pled guilty or no contest to, participated in pre-trial proceedings or a post-proceeding sentence for (1) felony offenses, (2) any misdemeanor offenses involving crimes of dishonesty or breach of trust including theft, money laundering, embezzlement, or the manufacture, sale, distribution of, or trafficking in controlled substances or criminal conspiracy, or (3) multiple Driving Under the Influence (DUI) convictions, within the past seven (7) years? A “Yes” answer will not automatically bar you from employment with Nasdaq. Each situation will be reviewed on its own merits.
- Do you currently hold or plan to register any securities licenses or registrations?
- Have you ever had any (or pending) disciplinary actions taken, or sanctions imposed against you, by the Financial Industry Regulatory Authority (FINRA), the U.S. Securities and Exchange Commission, any related state agency, or national securities exchange, in relation to any violation of the law, applicable rules or ethical standards governing conduct in the securities business? A “Yes” answer will not automatically bar you from employment with Nasdaq. Each situation will be reviewed on its own merits.
- Nasdaq policy restricts employees from certain types of outside business activities while they are employed by the Company. Please disclose any outside business activities you plan to continue if you receive an offer to join Nasdaq, such as employment by another company or organization; engagement as an independent contractor or consultant to another company or organization; serving as an officer, advisor, or mentor to a for-profit business; developing or operating your own business; or owning over 5% of a business (even if that investment does not involve active management). Disclosures will be evaluated by our internal team. Do you have any outside business activities?
About this role
Employer-provided description, formatted for easier reading.
Implement organization strategies through the effective direction and management of resources, while being accountable for the business strategies, functional or operational areas, processes or programs.
Responsible and accountable for managing and developing a team of people, setting direction and deploying resources on varying projects, participating in organization-wide projects, while providing guidance and expertise on an as needed basis. Managers are required to understand how other business units operate, how their goals align with organizational goals and have budget and profit/loss responsibility.
Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws.
Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.
As a Senior Manager, Trade Surveillance Operations reporting to Director Client Support Services , you'll play a critical role in leading a high-performing operations team, driving service excellence for clients and exchanges, and ensuring the integrity and efficiency of trade surveillance processes.
You'll thrive in this position if you're a people-first leader who combines operational discipline with deep domain expertise — someone who can navigate complexity, develop talent, and deliver results in a fast-paced, globally connected environment.
Key Responsibilities
- Lead, develop, and retain a team of operations professionals, fostering a culture of high performance, accountability, and continuous growth.
- Own team performance and operational outcomes, adapting plans and priorities to address resourcing and process challenges.
- Troubleshoot and resolve complex issues for clients, exchanges, and internal stakeholders, providing guidance and escalation support as needed.
- Evaluate and improve business processes, systems, and workflows to maximize operational efficiency and scalability.
- Coordinate financial and budget activities, reviewing performance data to monitor productivity and progress against goals.
Required Qualifications
- Bachelor's degree in a relevant field or equivalent practical experience.
- 8–10 years of experience in trade surveillance, market operations, or a related discipline.
- Prior people management experience, including performance management, talent development, and team leadership.
- Strong problem-solving skills with the ability to independently manage complex, multi-stakeholder issues.
- Clear communicator with experience working across cross-functional and matrixed environments.
Preferred Qualifications
- Experience in capital markets, fintech, or a regulated financial services environment.
- Familiarity with client data systems, billing operations, or market surveillance platforms.
- Exposure to global teams and operational best practices in cross-border settings.
Come as You Are
Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.
We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.
We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.