QA Analyst / IT Business Analyst

Hybrid - 3x a week - Mason, OH

EMIT QA Analyst

The Quality Assurance (QA) Analyst champions quality across the full Software Development Life Cycle (SDLC), partnering with project teams to find and resolve defects early and often. The role owns QA activities for IT development and deliverables, including manual and automated testing, test data creation, and defect triage. On smaller projects, the QA Analyst also helps gather requirements.

We're looking for someone who brings fresh ideas and proven best practices from past roles, especially in using AI to improve testing efficiency, coverage, and overall quality. The ideal candidate will help shape and modernize our QA approach as we continue to evolve our testing capabilities.

We are seeking candidates with strong QA and business analysis experience, knowledge of SDLC/STLC methodologies, SQL and data validation skills, experience with test automation tools, and the ability to leverage AI capabilities to improve testing efficiency and coverage. Experience with AccelQ, Facets, and healthcare or managed vision care environments is preferred.

Project Scope

Run the business activities for our Client and Broker portals

Required Skills & Qualifications

Minimum 8 years of experience in a similar role, with a background in quality assurance and business analysis

Solid understanding of software testing life cycle (STLC) activities, test architecture fundamentals, and black-box and grey-box test design principles

Knowledge of manual and automated testing for UI, back-end/batch, and data conversion/ETL

Working knowledge of databases, with the ability to write, run, and interpret SQL queries to support data development and research

Experience managing test environments and test data across multiple environments

Strong analytical, critical-thinking, and problem-solving skills

Experience with test automation and performance testing tools

Experience in AI tools for creating test cases and data

Ability to prioritize and manage multiple tasks and projects at once

Excellent written, verbal, and listening skills, plus strong presentation and documentation skills

Strong organizational and teamwork skills, with the ability to coordinate across a diverse, fast-moving environment

Experience with Jira, Confluence (or similar), and Microsoft Office applications

Nice to Have

Test automation leveraging AccelQ

Security testing experience

Experience writing requirements

Experience with Facets

Broad knowledge of or experience in managed vision care, healthcare, or retail

Desire to reach outside the testing role and assist with requirements-gathering

Notes:

Hybrid - 3x a week

Work hours: 40 hours per week.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status