Avaya Support Engineer

Avaya Support Engineer

Common work tasks include:

Assist with configuration and installation of new Avaya systems

Check health of Avaya environment including trunking and adjunct systems

Work trouble and programming tickets

Acting as tier III support for more complicated troubles

Work with Telecom providers to address circuit issues

Deployment of new products and technologies in the Avaya portfolio

Required Skills/Experience

Candidates must possess:

Minimum of 15 years of experience with Avaya systems

Experience with the following Avaya products:

Communication Manager 7.1.3

Session Manager 7.1.3

Call Management System R18

System Manager 7.1.3

Work Force Optimization 15.2

Experience with the following equipment:

Avaya G650/450/430s

Spira SBCs

In depth knowledge and experience with real-time communications, voice, and video protocols including H.323 and SIP

Knowledge of routing, switching, firewalls, WAN technologies, and QoS Candidates should be able to:

Be able to communicate with vendors and customers in a professional manner

Create accurate documentation for user consumption on new products and services that are rolled out

Train junior level staff on Avaya technologies

Preferred/Not Required

Preference will be given to candidates that possess the following:

Broadsoft Hosted VoIP products

Ability to automate routine tasks via python scripting

Notes:

7:30- 4:30

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status