Information Technology Manager

Position Summary

LHH is seeking a hands-on IT Manager to lead all aspects of IT infrastructure, cybersecurity, telecommunications, and business systems for a multi-site F&B operation. This role is responsible for technology strategy, systems reliability, data security, vendor management, and IT support while driving operational efficiency and innovation through emerging technologies, including AI.

Key Responsibilities

• Develop and execute the IT roadmap with a focus on systems integration, security, reliability, data integrity, and AI initiatives.
• Partner with executive leadership and business stakeholders to identify technology needs and implement scalable solutions.
• Lead IT projects, vendor relationships, and technology investments.
• Oversee network infrastructure, cloud services, POS platforms, ERP systems, and other business applications.
• Ensure reliable, secure, and scalable technology across all locations with minimal downtime.
• Manage backups, disaster recovery planning, cybersecurity controls, and AI governance.
• Provide IT support for corporate, distribution, and field operations.
• Troubleshoot and resolve hardware, software, network, and application issues.
• Deliver user training and promote technology adoption across the organization.
• Evaluate emerging technologies and recommend solutions that improve efficiency, customer experience, and profitability.
• Lead implementation of new systems and digital transformation initiatives.
• Maintain compliance with cybersecurity, data privacy, and PCI-DSS standards.
• Develop and enforce information security, access management, and data protection policies.
• Manage and mentor IT staff.
• Oversee relationships with technology vendors and service providers.
• Develop and manage the IT budget, balancing operational and strategic technology investments.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 5+ years of IT leadership or management experience, preferably supporting restaurant, hospitality, retail, or multi-site operations.
• Professional industry involvement is a plus.
• Experience managing network infrastructure, cloud platforms, and enterprise applications.
• Strong knowledge of cybersecurity, data privacy, compliance, and risk management.
• Proven project management and vendor management experience.
• Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders.

Benefits

• Health, Dental, Vision Insurance
• HSA, FSA
• Life Insurance
• 401k
• Employee Assistance Programs
• Pet Insurance,
• And much more!

Sound like a fit? Apply today!