Stewarding Operations Manager

JOB DESCRIPTION

Step into a leadership role at the heart of one of the world's most iconic corporate headquarters — 270 Park Avenue — where operational excellence meets hospitality at the highest level. As a Stewarding Manager at JPMorganChase, you will have the opportunity to build and lead a high-performing team, shape departmental standards, and make a direct impact on the daily experience of thousands of employees and guests.

As a Stewarding Manager at JPMorganChase within the Global Real Estate Hospitality & Workplace Services team, you will lead the evening stewarding and utility operations at our flagship 270 Park Avenue headquarters. Reporting to the Head Steward, you will be responsible for ensuring a clean, safe, efficient, and well-supported operation across both front-of-house and back-of-house environments.

You will set the standard for how our team operates — building repeatable processes, driving compliance, and developing a reliable, professional team that takes pride in their work. This is a role for someone who leads by example, thrives in a fast-paced environment, and understands that behind every great hospitality experience is a strong operational foundation.

Job responsibilities

• Lead day-to-day stewarding and utility operations across all evening shifts, ensuring consistent workflow, readiness, and execution standards are met
• Partner with front-of-house and back-of-house leadership to anticipate service needs, volume changes, and event requirements, ensuring seamless operational support
• Establish, implement, and maintain department standard operating procedures, routines, and checklists to drive accountability and consistency across the team
• Ensure full compliance with applicable sanitation, food safety, and health regulations within the stewarding scope, maintaining an inspection-ready environment at all times
• Oversee the proper operation and daily care of dishwashing, pot-washing, and related stewarding equipment; coordinate troubleshooting and escalate repair needs as required
• Manage staffing plans and scheduling strategy to align team coverage with business volume, service demands, and event requirements
• Lead onboarding, cross-training, and ongoing performance coaching for stewarding and utility team members, reinforcing standards and building a culture of professionalism and reliability
• Implement inventory control and loss prevention practices to reduce breakage and improve accountability for service ware, glassware, and smallwares
• Reinforce safe chemical handling, proper use of personal protective equipment, and safe work practices across all team members
• Monitor operational trends and recurring issues, recommending process improvements to enhance efficiency, reduce costs, and elevate team performance

Required qualifications, capabilities, and skills

• Experience in Stewarding Management with 3+ years of applied experience leading stewarding or utility operations in a high-volume foodservice or hospitality environment
• Demonstrated supervisory or management experience, including scheduling, performance management, and team development
• Strong working knowledge of sanitation standards, safe chemical handling, and dish-room workflow best practices
• Proven ability to train, coach, and hold team members accountable in a fast-paced, high-volume setting
• Experience establishing and maintaining standard operating procedures, checklists, and operational routines
• Effective communication and collaboration skills with the ability to partner across front-of-house and back-of-house leadership teams
• Ability to perform essential job functions safely and consistently, including lifting and carrying up to 50 lbs, standing and moving for extended periods, and working in back-of-house environments with frequent bending, lifting, and reaching
• Reliable and punctual with the ability to work flexible evening schedules as required by the operation

Preferred qualifications, capabilities, and skills

• Experience in a corporate dining, luxury hospitality, or large-scale institutional foodservice environment
• Familiarity with basic equipment troubleshooting and coordination of light maintenance or repair escalations
• Experience supporting event logistics, including staging, transport, and setup of service ware and equipment
• Knowledge of inventory management practices and loss prevention strategies specific to foodservice operations
• Demonstrated success driving breakage reduction initiatives through training reinforcement and process improvement

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.