Business Operations Analyst II - Dining and Lifestyle Operations

JOB DESCRIPTION

You thrive on turning ambiguity into clear, scalable ways of working. Join a team where your process, coordination, and problem-solving skills help deliver meaningful customer experiences while protecting the business.

As a Business Operations Analyst in Dining & Lifestyle Operations, you bring structure and momentum to cross-team initiatives by coordinating workstreams, strengthening operational readiness, and improving visibility into performance and issues. You help us build simple, sustainable processes that reduce friction, support well-governed execution, and enable smooth launches.

You partner across teams to identify gaps early, drive decisions to closure, and help teams deliver consistently.

Job responsibilities

• Lead cross-team workstreams that improve consistency, documentation, and adherence to company standards and policies
• Coordinate timelines, milestones, and dependencies to ensure readiness for new process, product, or benefit launches
• Partner with legal, risk, controls, and compliance stakeholders to implement and sustain effective governance practices
• Identify gaps and issues early, propose practical solutions, and drive decisions through to resolution
• Create and maintain clear process documentation and train teams to support consistent execution
• Improve and automate workflows to increase efficiency and reduce manual effort and error risk
• Support issue remediation by assessing root cause, customer impact, and corrective actions
• Translate marketing and event strategy into actionable execution plans by mapping policy requirements, approvals, and dependencies into step-by-step roadmaps
• Lead due diligence and vetting of prospective partners, sponsorships, and donation recipients, assessing alignment with brand values, reputational risk, and compliance requirements
• Serve as the primary point of contact between Brand Marketing and Events and internal stakeholders to resolve operational blockers

Required qualifications, capabilities, and skills

• Proven experience leading cross-functional projects or workstreams from planning through execution
• Strong ability to manage timelines, dependencies, and stakeholder communication across multiple teams
• Proven process improvement skills, including documenting workflows and creating clear standard operating procedures
• Comfort identifying operational gaps, assessing risk and impact, and driving practical solutions to closure
• Experience partnering with legal, compliance, risk, or control-focused stakeholders to support well-governed delivery
• Strong written and verbal communication skills, with the ability to translate complex topics into clear actions
• Analytical skills to track performance, synthesize insights, and create reporting that supports decision-making
• Demonstrated ability to prioritize effectively in a fast-moving environment with competing needs
• High attention to detail and follow-through, especially when work impacts customers or business outcomes
• Collaborative, inclusive working style with a track record of influencing without authority
• Proficiency with common productivity tools (spreadsheets, presentations, and documentation tools)

Preferred qualifications, capabilities, and skills

• Experience supporting new product, benefit, or operational process launches
• Background in operations for customer-facing digital products, content, brand marketing, or event and experiential programs
• Familiarity with issue management practices, including root cause analysis and corrective action tracking
• Comfort facilitating working sessions, process mapping, and training for diverse stakeholder groups
• Experience using AI or large language models to automate tasks and enable process improvements

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity

Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.