Operations Manager (Intrastaff Staffing Services)

Requisition #: 684022 Location: Johns Hopkins Health System, Lutherville, MD Category: Healthcare Operations Schedule: Day Shift Employment Type: Full Time

Summary

The Operations Manager is responsible for overseeing the day-to-day operational activities. This role ensures efficient workforce deployment, exceptional client service, regulatory compliance, and operational excellence across staffing, scheduling, payroll coordination, and employee relations functions.

The Operations Manager collaborates with internal teams and healthcare clients to optimize staffing processes, maintain service quality, and support organizational goals.

Job Functions

Oversee day-to-day operations to ensure efficient and effective delivery of staffing services.

Coordinate workforce scheduling and resource allocation to meet client and organizational needs.

Monitor operational performance metrics and implement process improvements to enhance service quality and efficiency.

Ensure compliance with organizational policies, regulatory requirements, and industry standards.

Serve as a key point of contact for clients and internal stakeholders, fostering strong working relationships.

Manage employee onboarding, workforce support activities, and operational communications.

Review and oversee payroll, billing, reporting, and other operational processes to ensure accuracy and timeliness.

Identify, investigate, and resolve operational issues while maintaining a high level of customer service.

Assist with budget monitoring, resource utilization, and cost-management initiatives.

Lead operational projects and support strategic initiatives that promote organizational growth and continuous improvement.

Qualifications

• Bachelor's degree in healthcare Administration, business administration, Human Resources, or related field.
• (Required) One year of relevant education may be substituted for one year of required work experience, or one year of relevant professional-level work experience may be substituted for one year of required education.
• Minimum of 7 Years of Experience in healthcare administration, workforce operations, or related field (Required) Knowledge of healthcare staffing operations, workforce management, and scheduling practices.
• Understanding of credentialing, compliance, payroll, billing, and employment regulations affecting temporary healthcare personnel.
• Salary Range: $49.01/hour - $78.43/hour.
• Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.
• The Hospital reserves the right to modify employee schedules as needed.
• We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
• Johns Hopkins Health System and its affiliates are drug-free workplace employers.
• Johns Hopkins Health System and its affiliates are an Equal Opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.