Lead Support Engineer – the Workshop Suite (tWS) - TRATON R&D US, LLC

Lead Suppt Engineer – the Wkshop Suite (tWS) - TRATON R&D US, LLC

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• TRATON
• Lisle, Illinois

Inf* mation Technology

• Regular Full Time Employee
• 11/9/2026
• USD $97,600.00/Yr.
• USD $146,400.00/Yr.
• 60623

International Mots, LLC

Job Description

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Position Overview

Do you want to play a key role in suppting the rollout of TRATON’s next-generation digital tools f service wkshops wldwide? We are now looking f a Lead Suppt Engineer to join our team – suppting the launch, stability, and success of the Wkshop Suite (tWS), our new cloud- and web-based aftersales platfm.

About the Team

The Vehicle Service Infmation domain provides tools, infmation, and IT suppt to the global service netwk f each brand within TRATON. This includes everything needed to perfm repairs, maintenance, diagnostics, rebuilds, software updates, campaigns, and spare parts sales.

The team you’ll be joining is a global suppt team based in Sweden (Södertälje) and soon also in the US (Lisle) – acting as the first line of suppt f tWS during its wldwide rollout. We ensure rapid incident response, root cause analysis, and codination of crective actions – with a focus on continuous improvement and an excellent user experience.

You'll contribute directly to the deployment of a new global service platfm and gain deep insight into the intersection of IT, diagnostics, and wkshop operations.

If you have any questions please contact

Björn Bertmar, Section Manager at: [email protected]

[[JD_HEADING:Responsibilities

As]]

Lead Suppt Engineer, your main responsibility is to suppt markets and wkshops in their transition to tWS.

You will

Act as the initial point of contact f rep* ted issues and deviations

Perfm structured troubleshooting to identify root causes and co* dinate resolution

Suppt local IT and w* kshop staff in setting up infrastructure and connectivity

• Contribute to the continuous global rollout of tWS

Analyze system logs and vehicle communication to resolve m* e complex cases

Collab* ate closely with developers, testers, infrastructure teams and markets

Minimum Requirements

Bachel's degree and at least 2 years of infmation systems/inf* mation technology experience

Master's degree and at least 1 year of infmation systems/inf* mation technology experience

At least 5 years of infmation systems/inf* mation technology experience

Additional Requirements

• Qualified candidates, excluding current employees, must be legally authized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee Asylee) to be employed in the United States. We do not anticipate providing employment related wk sponsship f this position (e.g., H-1B status)

Desired Skills

Technically skilled and communicative problem solver who thrives in a collab* ative setting.

Experience within software development and/* IT infrastructure

• Familiarity with cloud services and web-based applications
• Strong analytical skills and ability to understand complex IT environments
• Experience in troubleshooting and interpreting system logs and data flows
• Excellent communication skills

A structured, solution-* iented and helpful mindset

Knowledge of IT hardware/systems and w* kshop environments

Experience with IP netw* k diagnostics

• Understanding of vehicle communication and diagnostic systems

Benefits and Compensation

This position offers competitive market-based compensation, along with a comprehensive benefits package designed to suppt employee wellbeing. You can learn me about the benefits offered f this position by visiting https://careers.international.com/#benefits.

The expected salary offered f this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.

Company Overview

About TRATON

With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the wld’s leading commercial vehicle manufacturers. The Group’s product ptfolio comprises trucks, buses, and light-duty commercial vehicles. “Transfming Transptation Together.

F a sustainable wld.”: this intention underlines the Company’s ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group’s commercial growth.

About International

From a one-man company built on the wld-changing invention of the McCmick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a histy like International. Based in Lisle, Illinois, International Mots, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles.

We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer wld we all deserve.

As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transpt services industry. To learn me, visit International.com.

• International Mots, LLC is d/b/a International Mots USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.

EEO Statement

We are an Equal Opptunity Employer. We evaluate qualified applicants without regard to race, col, religion, sex, sexual ientation, gender identity, national igin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system participate in the interview process due to your disability, please email [email protected] to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.

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