Evening Operations Manager (Library Services Coordinator)

Department

UNIVERSITY LIBRARY (IN-LIBR-IUINA)

Department Information

University Library's Access Services Team (AST) provides front-line customer service to Indiana University (IU) Indianapolis students, faculty, and staff, as well as to non-IU affiliated community members, in person at the Service and Information Desk, via live chat, phone, and email.

Members of this team act as ambassadors to University Library and IU Indianapolis, assisting library users with locating physical and online library resources, checking items in and out, providing support with course reserves, basic computing, and printing. The Access Services Team also monitors building conditions, addresses behavioral conduct issues when necessary, and maintains the physical bookstacks.

Job Summary

The Evening Operations Manager is a key member of University Library's AST, bridging business hour and evening/weekend operations and providing building and staffing oversight during non-business library hours.

This position reports to the Director of Access Services and acts as the building's steward when library administration and daytime personnel are not present, working with other AST members to carry out library and IU Indianapolis policies.

Though this role provides oversight and direction of student and non-student employees, they are not the primary supervisor of any employees and are responsible for providing support and guidance as necessary to hourly employees.

Department-Specific Responsibilities

• Provides welcoming and engaged user-centered library service at the library's main information desk in person, by email, phone, and chat
• Provides library resource orientation, circulation, technology support, course reserves, behavioral conduct response, and collections access both physical and digital
• Helps patrons locate appropriate resources in support of coursework or personal enrichment through learning-based interactions; instructs patrons in the use of databases and other resources, and refers patrons to appropriate library, campus, and Indianapolis resources
• Participates in opening/closing procedures as necessary
• Works with team members to identify departmental goals and manages or participates in projects that contribute to the strategic objectives of the department and University Library.
• Ensures routine and regular communication regarding Access Services evening operations and events are disseminated to AST members (and other organizational stakeholders, when necessary), specifically related to developments, changes, or events affecting the primary work operations of the AST
• Provides supportive oversight and direction to student employees as necessary during evening and weekend hours in coordination with efforts and initiatives directed by the Access Services Student Employee Supervisor
• Conducts daily check-ins, before 5:00 PM (structured or informal) with the Student Employee Supervisor, either the Director of Access Services or Operations Supervisor, and Student Success District Operations Director
• Checks in daily with the Campus Facility Services staff. Logs any issues and reports as appropriate
• Checks in daily with the Client Support Team staff
• Provides support to student tutors and Welcome Desk staff in the Student Success District between 5:00 PM and 7:00 PM
• Oversees opening and closing
• Responds to emergency issues that arise and coordinates emergency response procedures in the absence of the building Emergency Coordinator or Director of Access Services
• Addresses staffing gaps as necessary, escalating to Director of Access Services when appropriate
• Ensures completion of hourly building rounds
• Assigns chat, desk, break, building rounds, and collection maintenance rotations among evening/Sunday staff
• Addresses behavioral and building incidents, ensuring appropriate documentation and post-incident communication
• Assists the Access Services Team Leader on special projects designed to further the strategic goals of the University Library
• Provides services to library or campus committees or working groups to support library services and programs
• Acts as the designated Person In Charge of building operations when library administration and daytime personnel are not present

General Responsibilities

• Handles and monitors library materials, including re-shelving, processing new material, restocking, and ensuring that all materials can be located quickly and easily. Evaluates condition of library materials and may perform repair and preservation of library materials, as needed
• Assists faculty, students, and other patrons by answering phones and handling library-related issues, resolving non-routine problems related to library activities
• Monitors library systems. Creates and updates basic records, maintains automated records, reviewing for completeness and accuracy
• Collects and collates data, compiles statistics, uses compiled information to prepare unit reports
• May assist with cataloging new items, performing audits of outstanding items, and/or inter-library loan materials processing
• May oversee library department desk and provide training and direction for students employees working the front desk

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE

Required

• 4 years of library experience

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable
• Possesses a high degree of initiative
• Ability to build strong customer relationships
• Experience with information systems and web-based applications, such as databases, online search and discovery tools, and cataloging/metadata applications
• Understanding of common security protocols related to Internet use and protecting the information privacy of library users

Preferred

• Understanding of exemplary user-centered library services described by the University Library Service Philosophy Statement (active listening, patron-as-partner, ability to clearly convey instructions, navigating complaints/difficult situations, problem-solving)
• Excellent problem-solving, interviewing, and communication skills
• High level of comfort troubleshooting technology (Institution- and library-specific technology such as the IU Library Catalog (IUCAT), databases, digital collections, e-books, secure off-campus login, IU print systems, Canvas, and others)
• Strong attention to detail
• Ability to learn new procedures quickly, embrace change, and adapt to an evolving work environment
• Ability and willingness to develop professional knowledge and act to continuously improve performance
• Ability to cooperate with colleagues to meet changing needs and priorities, in a collaborative, team-oriented approach, and uphold the IU Principles of Ethical Conduct
• Ability to provide guidance and support to lesser-experienced colleagues to help them perform shared responsibilities
• Excellent analytical, organizational, problem-solving, and communication skills
• Ability to maintain regular and reliable attendance

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Advertised Salary

$42,000.00 - 46,000.00 annually based on education and experience.

Work Hours

Monday through Thursday, 2:30 PM - 11:00 PM and Sunday, 12:00 PM - 8:00 PM

Scheduled hours may vary throughout the academic year.

Benefits

Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death and dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Mastery

FLSA: Nonexempt

Job Function: Educational Resources and Tech

Job Family: Library Services

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.

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