Technical Support Engineer – Italian & English

The Experience

Qualified by Salesforce is looking for a talented and customer-focused Technical Support Engineer fluent in Italian and English to join our growing Technical Support team in Dublin.

You will be a trusted technical resource for our Qualified Success team and a critical link between customers, Engineering, and Product, troubleshooting complex issues to deliver a seamless customer experience.

This is an exciting opportunity to work with cutting-edge sales and marketing technology in a fast-paced, collaborative environment where your expertise directly contributes to customer success.

What You'll Actually Be Doing

• Manage and prioritize customer support requests across live chat, email, and phone, owning cases from initial investigation through final resolution
• Investigate, diagnose, and resolve complex technical issues using your knowledge of Salesforce CRM, Salesforce CPQ, and Revenue Cloud Advanced
• Work with Engineering to identify root causes and escalate product bugs, and partner with Product to share customer feedback that shapes the roadmap
• Create and improve documentation and knowledge base articles, support incident response, and streamline support workflows as a trusted technical advisor

You're Our Person If...

• Fluency in Italian and English, with excellent written and verbal communication skills in both languages
• 2 to 4 years of work experience, including strong knowledge of Salesforce CRM, Salesforce CPQ, and Revenue Cloud Advanced
• Strong analytical and problem-solving skills, with a persistent, detail-oriented approach to driving issues through to resolution
• A passion for exceptional customer support, and the ability to explain complex technical concepts clearly and work effectively across Support, Engineering, Product, and Customer Success teams

Even Better If...

• Bachelor's degree (BA/BS) in Computer Science, Information Technology, Engineering, or a related technical field
• Salesforce Certified Administrator or Salesforce Certified Platform Developer I certification
• Experience supporting Salesforce-based applications, integrations, or SaaS platforms, including troubleshooting Salesforce CPQ and Revenue Cloud Advanced implementations
• Familiarity with technical support processes, incident management, and case management, and the ability to manage multiple priorities in a fast-paced environment