Senior Onboarding Specialist - Italian speaking

The Experience:

The Marketing Cloud Onboarding Specialist helps new Salesforce customers get started successfully with Marketing Cloud.

This is a customer-facing role focused on onboarding, guidance, and adoption. You’ll work closely with customers during their early journey with Salesforce, helping them understand the platform, navigate setup, and build confidence using our products.

We’re looking for someone who is technically curious, organised, a strong communicator, and comfortable working directly with customers in a fast-moving environment.

What You’ll Actually Be Doing...

• Act as a key onboarding contact for new customers
• Lead virtual onboarding sessions and walkthroughs
• Help customers understand core Marketing Cloud functionality and best practices
• Support customers as they begin using the platform in real business scenarios
• Partner with internal Salesforce teams to ensure a smooth onboarding experience
• Build strong customer relationships through clear communication and practical guidance
• Contribute to onboarding documentation, process improvements, and knowledge sharing within the team

Products You May

Support:

Depending on business needs and onboarding focus, you may work across products such as:

• Marketing Cloud Engagement
• Account Engagement (Pardot)
• Personalization
• Intelligence (Datorama)

You are not expected to be an expert in every product from day one. Curiosity, adaptability, and willingness to learn are important.

You're Our Person If...

• Fluent in both English and Italian are required
• 2+ years of work experience
• Marketing Cloud knowledge preferred
• Experience in a customer-facing role such as onboarding, support, customer success, implementation, or technical advisory
• Strong communication and presentation skills
• Comfortable explaining technical concepts to different audiences
• Ability to manage multiple priorities and work independently
• Interest in technology, digital marketing, and customer experience platforms

Even Better If...

• Experience with Salesforce or CRM platforms
• Marketing Cloud knowledge or certifications
• Experience delivering onboarding, training, or customer enablement sessions
• Understanding of email marketing, automation, or customer engagement platforms