Learning Experience Design Senior Analyst

As a Senior LED Analyst, you’ll be at the forefront of designing transformative learning experiences that enable Salesforce teams and customers to succeed. You’ll go beyond building training - you’ll act as a strategic partner and performance consultant, diagnosing root causes, shaping solutions, and ensuring learning programs drive measurable impact.

Senior Analysts lead projects end-to-end, mentor junior team members, and bring advanced instructional design, data, and technology expertise to solve complex challenges. You’ll champion accessibility, experiment with new tools (including AI), and translate diverse stakeholder perspectives into clear, high-impact solutions.

This is a role for a builder and innovator - someone who can design, influence, and elevate both the craft of learning and the business outcomes it enables.

What You'll Actually Be Doing

• Design & Deliver Impactful Learning: Lead the creation of engaging, inclusive, and effective learning programs using advanced instructional design principles and performance consulting approaches; act as a Performance Consultant, analyzing business problems, uncovering root causes, and aligning learning solutions with measurable outcomes.
• Champion Accessibility & Inclusion: Ensure all experiences meet accessibility standards and foster equity for diverse learners; leverage data & insights by interpreting complex data sets, learner feedback, and business metrics to refine solutions and demonstrate impact.
• Integrate Emerging Tools & AI: Explore and apply new technologies, including AI agents, to enhance design, efficiency, and innovation; lead & mentor junior analysts, modeling best practices and sharing expertise in instructional design, collaboration, and problem solving.
• Facilitate Collaboration & Communicate with Impact: Build trust with stakeholders and SMEs, navigate objections, integrate multiple perspectives, craft compelling stories, and present findings to diverse audiences; manage complex projects with strong project management discipline, ensuring scope, timelines, and deliverables are achieved.

You're Our Person If...

• 5+ years of instructional design or learning experience design in a corporate or enterprise environment, with proven experience leading end-to-end learning design projects, from needs analysis through delivery and evaluation.
• Advanced knowledge of instructional design methodologies (ADDIE, SAM, Agile) and performance consulting approaches; proficiency with authoring tools such as Rise, Storyline, or equivalent; experience with data-driven design, interpreting learner data and feedback to refine solutions.
• Strong stakeholder management skills—synthesizing diverse perspectives, navigating objections, and building consensus; demonstrated ability to design accessible, inclusive learning experiences aligned with accessibility standards; excellent communication skills to facilitate meetings, mentor peers, and deliver polished, compelling presentations.
• Passion for instructional design as a strategic discipline, with curiosity and courage to experiment with new methods, tools, and AI while grounding decisions in data and learner impact; strong adaptability, problem-solving, critical thinking, resilience, and a growth mindset in complex, fast-changing environments.

Even Better If...

• Experience applying AI and agent-based tools to design, workflow optimization, or content creation.
• Familiarity with Salesforce products, services, or customer-facing roles.
• Expertise in developing advanced assessments, simulations, and performance support solutions; exposure to impact mapping, root cause analysis, or advanced evaluation methods for learning effectiveness.
• Experience mentoring or coaching junior instructional designers/analysts; strong storytelling ability linking learning initiatives to business impact; professional certifications in instructional design, learning technologies, or project management (e.g., CPLP/ATD, PMP, CPTD).

Why Join Us?

As a Senior LED Analyst, you’ll have a strategic seat at the table—shaping enablement programs that influence thousands of learners, driving business outcomes, and mentoring the next generation of designers.

You’ll have the freedom to experiment with emerging tools, the opportunity to showcase thought leadership in accessibility and AI adoption, and the visibility to make a lasting impact across Salesforce’s learning ecosystem.