Lead Industry Solution Specialist

Department Description:

The mission of the Healthcare and Life Sciences (HLS) Industry Solution Specialists team is to build, deliver and support demonstration environments for use by our HLS solution engineers (SEs) here at Salesforce.

The team's industry domain & technical expertise is leveraged to create compelling HLS product demonstrations and industry assets that enable Solution Engineers to show and tell the story of how healthcare and life sciences organizations can achieve remarkable results with Salesforce.

With these demo environments, SEs have what they need to deliver a best practice demo for HLS industries and enable our SEs to scale, innovate and provide the best product demonstrations of their careers.

Role Description

We are looking for a Payer Industry Solution Specialist to join our team. This is a unique opportunity to work alongside senior leadership from Solutions, Product, Engineering, and Sales to drive the future of our demo strategy. You will help shape the direction of our demos, ensuring they remain relevant, engaging, and aligned with the go to market strategy and the needs of our customers.

Your Impact:

• Own the definition of the Payer content of the Health demo environment from idea to reality: use case/feature prioritization, storyboarding, validation, demo script definition.
• Lead requirements gathering and identification of use case priority in partnership with industry SE, Marketing and Product teams.
• Project manage solution engineering SMEs as they participate in the demo process and our demo programs. Build & provide templates, enablement, etc to support the program.
• Ensure that the totality of Payer demos/demo scripts in the demo org tell a cohesive, compelling story grounded in a common data set and personas and in alignment with industry solutions and GTM priorities.
• Understand the newest Salesforce features for Health Cloud to ensure they are incorporated into our demos in a relevant way; keep up with the pace of 3x/year Salesforce product releases. This is an environment where you are always learning!
• Work closely with the ISS Release Manager and Developers in a Scrum framework to build our demo requirements for the demo org. Document requirements. Support build as needed. Participate in testing as part of the sprint process.
• Monitor and respond to demo related questions; work with developers to troubleshoot issues with the demo environment and collaborate with technical teams as needed to resolve them.
• Project manage SE SMEs to create & maintain related demo enablement assets and content repositories - scripts, videos, how-tos and to participate in demo training delivery.
• Lead QBRs with stakeholders, sharing demo deliverables and impact, and reporting on demo success metrics.
• Partner closely with the Solutions CoE demo team to align and inform each other’s demo strategy and priorities.
• Own end-to-end readiness for Payer demo booths at Salesforce and 3rd-party industry events; partner on keynote demos. Deliver demos at these events.
• Build and deliver technical and domain enablement for the SE audience
• Strategic sales support: Engage on sales opportunities that require your domain, product & technical expertise.

Qualifications

Technical & Domain Expertise:

• 7+ years of experience in solution engineering, technical pre-sales, or related fields.
• Deep knowledge of the Salesforce platform and products
• Hands-on experience with AI-driven technologies
• Deep understanding of the Health industry, market and business needs.
• A track record of driving transformative initiatives in a highly dynamic environment.
• Demonstrated experience writing compelling demo scripts & narratives.
• Experience building scale assets.

Collaboration, Influence & Execution:

• Ability to influence and collaborate effectively across teams to drive alignment and execution.
• Strong communication skills, both written and verbal. Responsive with a customer service mindset.
• Strong project management skills, with the ability to manage multiple priorities in a fast-paced environment and to work cross-functionally with technical and business teams to drive projects to completion.
• Exceptional attention to detail and strong organizational skills