GTMA Trust - Principal Full-Stack Software Engineer – PMTS

GTMA Trust - Full-Stack Software Engineer – PMTS

Join our dynamic team at Salesforce and make a real impact!

GTMA Trust engineers keep Digital Wallet — the product that lets customers manage, budget, and track usage entitlements across their Salesforce investment — reliable at scale. This is a follow-the-sun team that doesn't just monitor and fix; it owns the operational, technical, and data-integrity backbone underneath a live billing/usage platform where mistakes have direct revenue and customer-trust consequences.

As a PMTS, you set the technical direction for how the team protects that trust — architecture, tooling, governance, and the practices that let a small trust org support a much larger surface area.

As a PMTS on this team, you will:

• Own and drive resolution of the most complex, ambiguous, highest-impact production issues — spanning provisioning, billing/usage pipelines, and cross-org data reconciliation (data lake objects, usage/entitlement records tied to tenant billing, mismatches, tenant provisioning, sandbox-vs-prod attributions) — going beyond triage into systemic root cause and org-wide fixes.
• Act as a technical gatekeeper and escalation authority for high-risk production changes: knowing when a "point fix" needs a real rollback path instead of repeat manual sign-off.
• Set the technical direction for service health: define what "critical signal" means, design instrumentation/alerting/dashboard strategy, and drive Ops Review reporting that leadership and partner teams rely on.
• Identify and lead multi-quarter structural fixes — including auto-detect-and-fix tooling that eliminates recurring manual interventions — rather than accumulating one-off patches.
• Act as the technical anchor during major incidents and cross-team escalations (including revenue- or deal-critical customer situations), representing GTMA Trust on incident bridges and negotiating shared-issue closure with partner teams like Data360
• Build and maintain the team's institutional knowledge: root-cause catalogues, runbooks, and enablement docs that let any engineer — not just tenured ones — resolve recurring classes of issues correctly.

Additionally, you will:

• Partner at a peer level with product engineering's senior technical leadership, shaping roadmap and design decisions before they're finalized.
• Be the primary technical voice and SME representing GTMA Trust to Product and partner engineering teams.
• Define and evolve the team's development process, culture, and codebase standards.
• Set the bar for the hybrid engineering model — quality and completeness of work, not just velocity.
• Mentor and grow engineers in technologies, tools, processes, and career development.
• Present designs and strategy to senior internal/external audiences, setting the standard for design review quality.
• Define test strategy and automation frameworks that reflect real production risk, not checkbox coverage.
• Participate in on-call rotation as an escalation point for the hardest real-time problems.
• Lead adoption of AI-native and agentic engineering practices team-wide — owning concrete patterns like AI-assisted root-cause analysis on support requests/alerts before a human engages, building reusable skills/plugins, and reshaping workflows across the SDLC.
• Coach the team progress along the AI proficiency journey, coaching orchestration-level use of agentic tools and identifying where automation can safely replace manual toil (e.g. approval triage, root-cause drafting, reconciliation queries).

Required Skills:

• A related technical degree, or equivalent experience
• 8+ years of professional software development experience, with a track record of technical leadership beyond your own individual contributions
• Deep knowledge of object oriented programming and expert-level experience with at least one object oriented programming language (Java, JavaScript, C++, C#, Ruby, Python)
• Proven experience designing observability and monitoring strategy (e.g., New Relic, Splunk, Grafana) at a system or team level, beyond just consuming dashboards others built
• High proficiency in at least one high-level programming language and web framework (NodeJS, Express, Hapi, etc.)
• Proven understanding of web technologies, such as JavaScript, CSS, HTML5, XML, JSON, and/or Ajax
• Validated understanding of database technologies such as SQL, PL/SQL, and relational database schema design, including at scale (data pipelines, large-scale reconciliation, schema correction)
• Experience designing automated testing strategy and frameworks (Java, JUnit, JSUnit, Selenium) that other engineers build against
• Demonstrated, hands-on proficiency with agentic coding tools (e.g., Claude Code, agent orchestration/agent teams) applied across the SDLC, including planning, validation, and review workflows, with the judgment to know when to trust automation and when human validation is non-negotiable
• A strong communicator, experienced explaining complex technical concepts and driving alignment across designers, support, other engineers, and leadership
• Passion for ensuring the customer has an exceptional experience using our products, and the judgment to prioritize systemic fixes over recurring firefighting
• Curiosity about systems, and a demonstrated ability to root-cause deep, ambiguous, cross-system puzzles
• You are motivated by helping other engineers succeed and grow. You proactively look for ways to remove toil, mentor others, and multiply the team's impact beyond your own hands-on work

Preferred Skills:

• Experience building and operating highly scalable, self-healing web applications and services
• Experience designing and leading gated, phased production rollouts of automated systems (canary/pilot/full rollout)
• Experience with Agile software development and test-driven development
• Bachelor's degree in Computer Science or equivalent field, or equivalent depth of experience
• Comfortable operating with significant autonomy and ambiguity, and driving cross-team consensus without formal authority
• Track record of contributing reusable tools, skills, or plugins that raised the whole team's (or org's) baseline capability
• Desire to drive problems to closure, including problems that require convincing other teams to act