Director, Software Engineering – Availability Engineering

What You'll Be Doing & Why It Matters

AEGIS is the availability engineering cloud that makes reliability a core feature of how Salesforce ships change. We own one prevent → respond → analyze → enforce loop across the availability lifecycle. Every risk signal becomes a safer change, and every incident should become lasting prevention.

We use data, AI, and distributed systems to move the company from incident handled to incident prevented .

We are looking for a full-spectrum engineering leader to own a portfolio of services that are critical to Salesforce's availability posture. This is not just a service-delivery role. You will own programs end to end: the technical direction, the program execution, the product strategy, and the people who build and run these systems.

A launch is just the beginning of the job. The goal is adoption across thousands of service teams, healthy operations, and measurable improvement in availability.

Core Responsibilities & Scope

• Own the architecture, reliability, scalability, and security of services that gate change for the entire company
• Set a high bar for operational excellence: SLOs, on-call health, incident response, PRB and CAR follow-through, and technical debt management
• Apply AI and automation where they measurably move availability outcomes
• Bring the technical depth to challenge designs, spot risk early, and represent your portfolio in architecture reviews
• Lead an organization of experienced engineers. Hire, develop, and retain outstanding talent
• Build high-ownership teams where engineers understand the why and own outcomes, not just features
• Foster an inclusive, high-trust culture. Give direct, timely feedback and manage performance clearly and fairly
• Communicate with clarity and brevity to executives, peers, and partner organizations
• Own each program from problem definition through engineering implementation, rollout, adoption, operationalization, and measured outcome, including the work that sits outside your team's codebase
• Define success metrics before work begins and report progress against them to Engineering leadership
• Drive cross-organizational engineering efforts across Release, Change, Incident, and Problem engineering and service owners. Line up stakeholders and manage dependencies proactively and effectively
• Run predictable planning and execution: roadmaps, milestones, and crisp status reporting
• Own change management for every launch: communications, enablement, runbooks, support channels, and driving adoption according to the program's intended outcome
• Act as the accountable product owner for your portfolio. Know your internal customers, their pain points, and what success looks like for them
• Set a multi-year vision and roadmap for each service, tied to the company's availability strategy
• Prioritize solutions by availability impact and maintainability. Make clear tradeoff decisions, say no when needed, and explain why
• Close the loop after launch: instrument usage and outcomes, gather feedback, and iterate

Minimum Requirements

• A related technical degree or equivalent practical experience
• 10+ years of software engineering experience, including 5+ years leading engineering teams
• A proven track record of owning large, cross-organizational programs end to end, from an ambiguous problem to an adopted, operationalized, measured outcome.
• Deep experience with large-scale distributed systems and microservices, plus a strong grounding in reliability engineering, SRE practices, and incident management
• Strong product sense: experience defining roadmaps, prioritizing by customer and business impact, and driving adoption of internal platforms
• Strong program management skills: planning, dependency and risk management, and executive-level status reporting
• Experience hiring, mentoring, and developing engineers and engineering managers, and building high-ownership cultures
• Excellent written and verbal communication skills, and a proven ability to influence senior leaders and peer organizations without direct authority
• Deep knowledge of software engineering best practices including coding standards, code reviews, SCM, CI/CD, testing, and operations
• Experience with Agile development methodologies and short release cycles

Preferred Qualifications

• Experience building change-safety, deployment-safety, release guardrail, incident-prevention, or resilience platforms at hyperscale
• Familiarity with problem management and availability governance processes (PRBs, CARs, change moratoriums, availability reviews)
• Experience applying AI and data platforms to operational and reliability problems