Project Manager, Access & Compromise Operations

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world.

Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

The Global Operations Integrity Operations Team strives to create a safe atmosphere for the Meta communities by way of reliable support, education, and care for the various people around the world who use our platforms.

We pride ourselves in helping prevent online and real-world harm by building fast, scalable support systems to address safety-related incidents on our products, and by influencing others to collaborate on cross-functional initiatives.

Integrity Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are committed to solving people's issues, and are advocates for the Facebook and Instagram communities. We are looking for people who can align cross-functional partners to improve the experience on our platforms.

Responsibilities

• Manage and improve day-to-day operations against quality and efficiency targets in a highly dynamic and fast-paced environment
• Analyze and audit data to identify user trends and malicious behavior and suggest recommendations to improve operations
• Work with vendor facing teams to develop, support and improve scaled review processes supporting Meta's global user base
• Use strategic thinking and problem solving skills to identify, set strategy for, and resolve large and complex business problems
• Lead investigations and resolve issues that are escalated to the team regarding potentially abusive content or real-world threats
• Track and analyze key operational metrics and ensure Key Performance Indicators/service goals are met
• Build cross-functional partnerships to create better solutions for our community and users
• Develop expertise of the integrity issues and how they affect our community

Qualifications

• Currently has, or is in the process of obtaining a Bachelor's degree in a directly related field, or equivalent practical experience. Degree must be completed prior to joining Meta
• Bachelor's degree (BA/BS) in a relevant field
• 3+ years of experience in an operations, technology, management consulting, or equivalent environment
• 3+ years of work experience in role involving strategic/analytical initiatives (project management, consulting experience, data analysis or technical systems) and/or customer operations
• 1+ years of experience analyzing large datasets in SQL, Google Sheets or similar tools
• Experience communicating with a variety of audiences, including engineering and technical teams
• Demonstrable experience using sound judgment and exhibiting Demonstrable experience using sound judgment and prioritizing competing demands based on impact and urgency 3+ years of experience working with data tools such as SQL, SAS, and data visualization (e.g. Tableau) tools
• Knowledge of other programming languages, e.g. Python, R, SQL
• Experience identifying trends in data and translating insights into actionable operational improvements
• Familiarity with Meta's family of products and their user experiences