SAP Delivery Manager

Position Overview

We are seeking an experienced SAP Delivery Manager to lead end-to-end service delivery across transformational SAP projects and Application Management Services (AMS). This senior role requires 12-15 years of experience in managing complex SAP implementations, practice management, and multi-geography account operations with full P&L accountability.

Key Responsibilities

Service Delivery Leadership

• Oversee all business operations, people, and end-to-end service delivery processes to ensure consistent, high-quality service to clients
• Manage cross-functional teams across multiple geographies and drive operational efficiency
• Ensure SLA/KPI adherence and maintain strong client relationships throughout project lifecycle
• Lead transformational SAP projects including Greenfield implementations, Brownfield upgrades, and hybrid scenarios

Practice & Account Management

• Handle multiple client accounts across different geographies with full accountability for service delivery excellence
• Drive SAP Practice management initiatives and standardization in operational models
• Manage overall cost optimization while maintaining service quality and client satisfaction
• Accountable for top-line growth and responsible for bottom-line profitability of assigned portfolio

Team Leadership & People Management

• Lead and manage large cross-functional teams including SAP consultants, technical experts, and support staff
• Drive employee retention initiatives and performance management across global delivery teams
• Foster continuous learning and skill development to enhance service delivery capabilities
• Implement automation and process improvement initiatives to drive operational efficiency

Client & Stakeholder Management

• Serve as primary escalation point for critical issues and complex stakeholder management scenarios
• Maintain executive-level relationships with C-suite clients and key decision makers
• Conduct regular governance meetings and strategic planning sessions with internal and external stakeholders
• Drive value realization discussions and ensure alignment with client business objectives

Operational Excellence & Reporting

• Establish and maintain service delivery frameworks, quality standards, and best practices
• Provide comprehensive internal and external reporting on delivery metrics, financial performance, and operational KPIs
• Drive process improvement and simplification initiatives to enhance service delivery efficiency
• Implement risk management strategies and proactive issue resolution mechanisms

Required Qualifications

Experience & Expertise

• 12-15 years of progressive experience in SAP delivery management and consulting
• Proven track record in managing transformational SAP projects (Greenfield/Brownfield implementations)
• Extensive experience in SAP AMS operations and support services management
• Strong background in SAP Practice management and multi-account operations across geographies
• Demonstrated P&L accountability and experience managing business portfolios

Technical & Functional Skills

• Deep expertise in SAP ecosystem including S/4HANA, ECC, and cloud solutions
• Comprehensive understanding of SAP modules: FI/CO, MM, SD, PP, QM, PM, HR
• Experience with SAP implementation methodologies and AMS service delivery frameworks
• Strong knowledge of SLA/KPI management and operational excellence practices

Leadership & Management

• Proven ability to lead large, diverse teams across multiple geographies
• Strong business acumen with experience in client relationship management and stakeholder engagement
• Excellent escalation management and conflict resolution skills
• Experience in employee retention, performance management, and organizational development

Education & Certifications

• Bachelor's degree in Engineering, Computer Science, IT, or related field
• SAP certification in relevant modules (mandatory)
• Project Management Professional (PMP) or equivalent certification
• ITIL Foundation certification preferred

Key Performance Indicators

• Service delivery excellence metrics and SLA compliance
• Client satisfaction scores and retention rates
• Portfolio profitability and revenue growth targets
• Team utilization, productivity, and employee retention rates
• Operational efficiency improvements and cost optimization achievements
• Escalation resolution effectiveness and stakeholder satisfaction

Core Competencies

• Service delivery leadership and operational excellence
• Multi-geography account management and client relationship building
• P&L management and business portfolio accountability
• Process improvement, automation, and operational standardization
• Team leadership, people management, and organizational development
• Risk management, escalation handling, and stakeholder communication

Location & Travel

This position offers flexible work arrangements with travel requirements up to 25-30% for client engagements and global team collaboration.

Educational qualification

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• Preferred Experience : 5-18 years