ITS_Team Lead

Roles & Responsibilities :

Supervise and mentor team, fostering a collaborative and high-performance work environment.

Oversee the provisioning, modification, and deactivation of user accounts and access permissions, ensuring adherence to the principle of least privilege.?

Incident Management

Manage and resolve incidents promptly, in alignment with ITIL best practices.?

Maintain compliance with organizational standards and regulatory requirements.?

Audit and Compliance

Conduct regular access reviews and quality audits to ensure compliance with internal policies?

Stakeholder Communication

Act as a liaison between the team and other departments, ensuring clear and effective communication regarding access management.

Educational qualification

Bachelor’s degree in Computer Science, Information Technology, or a related field.?

Experience :

9 years of experience in IT Support Services.?

ITIL certification is highly desirable.?

Experience in managing a team of 20 or more associates.

Mandatory/requires Skills :

• ITIL Framework: In-depth understanding and application of ITIL principles and practices.?
• Incident Management: Proven experience in managing and resolving incidents promptly.?
• Active Directory: Proficiency in administering Active Directory, including user management and group policy configuration.?
• Network Administration: Basic knowledge of network protocols, configurations, and troubleshooting techniques.?
• Tools: Experience with IAM technologies and tools for identity provisioning, role management, and access governance.?

Soft Skills:

• Leadership: Ability to lead, motivate, and develop a team effectively.?
• Communication: Strong verbal and written communication skills, capable of conveying technical information to non-technical stakeholders.?
• Problem-Solving: Excellent analytical skills to identify issues and implement effective solutions.?
• Time Management: Proven ability to manage multiple tasks and priorities in a fast-paced environment.?
• Customer Service: Commitment to delivering exceptional support and maintaining positive user relationships.

Preferred Skills

Experience in a large-scale IT environment supporting diverse technologies and user groups.?

• Familiarity with IAM, ticketing tools and technologies.?
• Knowledge of scripting languages for automation purposes.