Security Assistant Account Manager - Cambridge

Security Assistant Account Manager - Cambridge Sunday-Wednesday & Friday 1p-9pm

Manages security operations for an assigned client account, ensuring high-quality service delivery, personnel management, client satisfaction, and compliance with company policies and regulatory requirements. Supports the Account Manager and may serve in that role when needed.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring exceptional customer service and promptly addressing operational concerns.
• Meet regularly with client representatives to review performance, resolve issues, support contract management, and update security plans, assessments, surveys, and post orders.
• Assist with recruiting, hiring, onboarding, training, developing, scheduling, and retaining security personnel.
• Supervise staff performance, provide coaching and guidance, and administer corrective action when necessary.
• Maintain a professional work environment and ensure compliance with all applicable laws, regulations, company policies, and safety procedures.
• Oversee staffing schedules to ensure adequate coverage while controlling labor costs and meeting client requirements.
• Review site reports, inspect posts, and verify compliance with post orders, client directives, and security standards.
• Manage operational resources, including uniforms, radios, vehicles, equipment, and inventory.
• Maintain payroll records and other employee and business documentation.
• Support company initiatives and assist in resolving legal, financial, human resources, and administrative matters.
• Direct, motivate, train, evaluate, and develop employees to maximize performance and service quality.
• Respond to emergencies and critical incidents on an on-call basis as required.

Education & Experience

• Minimum of 3 years of security industry experience.
• Minimum of 2 years of security supervisory experience preferred.

Required Knowledge, Skills & Abilities

• Knowledge of security operations, procedures, and safety practices.
• Understanding of supervisory methods, employee development, and disciplinary processes.
• Strong leadership, organizational, planning, and problem-solving abilities.
• Experience scheduling personnel and managing multiple priorities simultaneously.
• Ability to motivate teams, drive performance, and achieve results.
• Familiarity with security equipment, controls, and related technology.
• Proficiency with computers, including spreadsheet software.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-management skills.
• Ability to maintain professionalism under pressure and adapt to changing circumstances.
• Effective interpersonal skills with the ability to work across diverse backgrounds and organizational levels.
• Ability to work independently, use sound judgment, and contribute effectively to team projects.

We service our clients best when we serve our employees first

United Security Inc. is one of the fastest growing security services companies in the USA. For over 31 years we work with clients from Boston to Miami and as far west as Texas. The last 5 years our revenue has grown by 140%!

As a result of our incredible success, our goal is to continue accelerating our growth. We are looking for talent that will promote and adhere to the core values (People, Integrity, Development and Community) of United Security, Inc. The ideal candidate for a role at USI regularly exhibits support, commitment, good judgment, potential for growth, and goodwill.

If you appreciate having a team to support and challenge you to achieve your goals, come build your career at United Security!