Sr. Product Manager – ServiceNow Portfolio

Sr. Product Manager – ServiceNow Portfolio Summary Our client is looking for a Sr. Product Manager to own the product management discipline across their ServiceNow portfolio.

This is a portfolio-level accountability role, rather than a single-product role. You will own intake, prioritization, roadmap governance, release readiness, and executive visibility while a product owner handles day-to-day backlog execution.

The role sits within a maturing platform organization adopting a Digital product operating model, so much of the work is establishing standards, routines, and decision frameworks that do not yet exist.

Responsibilities

• Own the ServiceNow Portfolio Product Management discipline: intake, prioritization, roadmap governance, release guardrails, and executive reporting.
• Maintain the integrated portfolio roadmap so strategy, platform health, enterprise priorities, and delivery capacity sit in one decision view.
• Define the release management approach including readiness criteria, sequencing logic, decision gates, and post-release value review.
• Own the prioritization model and backlog governance standards, and facilitate trade-offs across value, risk, platform sustainability, compliance, and capacity.
• Translate ambiguous business needs into structured product work and partner with product leads on dependencies and sequencing risks.

Requirements

• Extensive experience in product management, product ownership, business analysis, or enterprise platform work.
• Experience managing complex technology product portfolios, not a single product or team.
• Strong command of roadmap development, backlog management, prioritization frameworks, and stakeholder alignment.
• Ability to operate in a matrixed environment and drive decisions without direct authority.
• Strong written communication skills including executive-ready summaries and decision documentation.
• Preferred Experience in ServiceNow or another enterprise workflow platform.
• Exposure to ITSM, ITAM, SPM, SecOps, IRM, ITOM, or employee experience capabilities.
• Familiarity with product operating model practices.
• Experience in value-based prioritization, KPI development, and product performance reporting.
• Experience establishing product management discipline in a transformation or maturing platform environment.
• This is a 12-month contract opportunity based in Overland Park, KS, or Cary, NC, with our Overland Park, KS client.
• Low-cost employee benefits, paid time off, paid Holidays, and a 401(k) (with an immediately vested company match) are available with TriCom during the contract period.
• H-1B visa sponsorship is not available for this position.
• No third parties, please.