LandOfferConversation Designer
Job details
- Pay
- $120,000 – $138,000 a year
- Education
- Bachelor's degree
- Posted
- Oct 9, 2026
- Last confirmed open
- Oct 9, 2026
About this role
Job Description
[[JD_HEADING:Must Have Technical/Functional Skills Required Skills Conversation]]
Design and UX Writing. Prompt Engineering and Generative AI concepts. Chatbot, Virtual Assistant, and Voice Bot Design.
Customer Journey Mapping and Human-Centered Design. Conversational AI and LLM fundamentals. Strong communication, stakeholder management, and analytical skills.
Preferred Qualifications
- Experience with Microsoft Copilot Studio, AWS Lex, Amazon Connect, Dialogflow, OpenAI/Azure OpenAI, or AWS Bedrock.
- Experience designing digital banking, customer service, or contact center conversational experiences.
- Knowledge of BFSI customer journeys, self-service channels, and customer engagement best practices.
Roles & Responsibilities
- Design end-to-end conversational experiences for chatbots, virtual assistants, IVR, and AI copilots.
- Create conversation flows, dialogue trees, user intents, and customer journeys.
- Develop prompts and interaction strategies for Generative AI and LLM-based applications.
- Ensure conversations are natural, context-aware, compliant, and aligned with business objectives.
- Collaborate with business, UX, product, contact center, and engineering teams to define conversational experiences.
- Analyze chatbot and voice bot performance, customer feedback, and usage analytics to continuously improve user experience.
- TCS Employee Benefits Summary Discretionary Annual Incentive.
Comprehensive Medical Coverage
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support
Maternal & Parental Leaves.
Insurance Options
Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth
Commuter Benefits & Certification & Training Reimbursement.
Time Off
Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range: $120,000 - $138,000 a year Qualifications: BACHELOR OF COMPUTER SCIENCE