Wholesale Operations Manager

We're Growing and We're Hiring!

Exciting things are happening here at Sunergos, and we're looking for two talented people to help lead us into our next chapter!

We're hiring for TWO key leadership positions:

• Wholesale Operations Manager
• Production Operations Manager

As Sunergos continues to grow, we're building a stronger foundation to support the opportunities ahead while staying true to what matters most: exceptional coffee, meaningful relationships, and great experiences for everyone we serve.

Both positions will be part of our Sunergos Operations Team, working collaboratively to strengthen our operations, support our people, and help shape the future of Sunergos Coffee.

We're looking for thoughtful, driven leaders who are passionate about people, quality, and building something great together.

Interested in joining our team?

Check out this job description as well as "Production Operations Manager" here on indeed to learn more about each opportunity.

To apply

Use the link in this job posting

Application deadline: Friday 11/20/2026

Wholesale Operations Manager Job Description

Overview:

The main function of the Wholesale Operations Manager is to lead the day-to-day operations of the Wholesale department & of Sunergos. This will be accomplished by coaching their staff in the sales process, building systems of generating leads, and creating an exceptional customer experience for wholesale partners. They should set a tone of hospitality in their leadership of staff, sales processes, and management of customers.

Objectives include holding the Wholesale Representatives accountable to hit sales targets, managing sales pipelines, and delivering excellent service to our Wholesale accounts. This will be accomplished by setting and managing sales goals & KPIs for the Wholesale Representatives, tracking department health using financial reports, and setting and maintaining high standards of quality among Wholesale accounts.

Note

This role is part of a larger set of organizational changes being made at Sunergos. As those changes develop, this will impact some of the specifics of teams, meetings, and titles. We do not expect the core job represented here to change.

Accountability Structure

The Wholesale Operations Manager will lead the Wholesale Representatives.

The Wholesale Operations Manager is a member of the Sunergos Operations Management Team. They will work with this team to enrich the company as a whole, as well as support the careful stewardship of their area of oversight. The Wholesale Representatives will report directly to the Wholesale Operations Manager.

The Wholesale Operations Manager will report directly to the Sunergos Lead Team.

The Wholesale Operations Manager is the leader of the Wholesale Team. The goal of this team is to collaborate on Wholesale Department needs. This team consists of:

• Wholesale Operations Manager
• Administration Manager (Fractional)
• Marketing & Media Manager (Fractional)

Sunergos Operations Management Team Vision

The Sunergos Operations Management Team is a team of managers that will collaborate to guide the operational areas of Sunergos. This team will be composed of two sub groups; Operations Managers and Strategic Support Managers. Operations Managers will directly lead operations teams while receiving support, collaboration, and complement from the Strategic Support Managers.

Members of this team are expected to hold each other accountable and work together to find shared solutions for problems that steward all areas well.

• Operations Managers
• Shop Operations Manager
• Wholesale Operations Manager
• Production Operations Manager
• Strategic Support Managers
• Administration Manager
• Marketing and Media Manager
• Quality Control and Education Manager

Responsibilities

• Wholesale Department Oversight and Development
• Their primary responsibility in Wholesale leadership is to establish and maintain systems for generating leads, generating sales, maintaining accounts, and reducing friction points to growing this arena of business.
• Participate in and lead the sales process alongside the Wholesale Representatives
• Specifically focusing on high-value sales efforts
• Establish and maintain sales goals for each Wholesale Representative
• Establish and maintain systems for leads generation
• Establish and maintain a system for advancing leads through the sales pipeline
• Seek sales opportunities to existing accounts through marketing of available products (coffee, equipment, billable consulting, future products)
• Coach and support Wholesale Representatives in developing strategies and skills that equip them to be successful sales people
• Establish and maintain defined territories for Wholesale Representatives
• Together with the Lead Team develop systems for the expansion of goods and new billable services provided for sale within the Wholesale Department.
• Training and Education
• Equip Wholesale Representatives with robust training in line with Sunergos’ standards with a focus on being able to train their accounts.
• This will be done in collaboration with Quality Control and Education Manager
• Equip staff with training on industry equipment & supplies
• This can be done in collaboration with our equipment partners.
• The goal of this is to provide knowledgeable sales & consulting support in the equipment we sell
• Account Support
• Develop & maintain Wholesale Account training materials
• Establish and maintain systems for satisfaction of current customers through in person and digital support according to their needs with a focus on relationship and hospitality.
• Maintain systems for order generation, invoicing, and collections via collaboration with the Administrative Operations Manager
• Collaborate with the Marketing and Media Manager on:
• Marketing initiatives
• Training and consulting material development
• Custom packaging
• Marketing newsletters
• Website upkeep, product management, and technical development as it pertains to potential Wholesale needs
• Wholesale Representative oversight and development
• Lead the Wholesale Reps in the development and prioritization of sales efforts, and account maintenance
• Develop and implement an ongoing training plan appropriate to each Wholesale Rep in accordance with their skillset, desires, and the needs of Sunergos.
• Steward and be an example and communicator of the Sunergos Values to the team.
• Policy
• The Wholesale Operations Manager will operate and uphold current policies. They will be called upon from time to time to collaborate on and audit both current and new policies as it relates to Wholesale.
• Operational Procedure; This area covers all things pertinent to smooth operations and communicates clear processes. The development of solid and communicable procedures for the team is an area of ongoing development. Much of the below will happen in collaboration with the Lead Team.
• A. Development
• Lead Team needs to be aware of new SOPs, they also need to be accessible and consistent with Sunergos formatting standards
• B. Implementation
• C. Continual Assessment
• D. Operational Manual
• Maintain department operational manual with approved SOPs, current job descriptions, etc.
• Staffing
• This section pertains to the categories of oversight and human resources documentation relevant to all staff.
• Wholesale Operations Manager will be the authority on hiring within the Wholesale Department
• Establish clear, consistent hiring practices that attract qualified candidates, ensure fair and effective evaluations, and identify the best candidates for each role
• Establish a cadence for annual reviews of all employees
• Continually assess department needs to add Reps and/or support employees as needed.
• This will be done in collaboration with Lead Team
• Oversee correction, discipline, and termination in the Wholesale Department.
• Meetings and Reporting; This area covers the need to lead a team as well as integrate with a team of coworkers through regular touch points.
• Sunergos Operations Manager Team Member
• Integrate as a pivotal member of the Operations Team by participating and contributing to team meetings on a regular basis.
• Bring a report on how the wholesale areas are performing and current events.
• Participate and drive the betterment of the Wholesale Department through discussion-based collaborative problem solving with the Operations Team.
• Be committed to collaborative interdepartmental development.
• Integration with Lead Team
• Attend regular meetings and discussion with Lead Team to facilitate betterment of the Wholesale Department.
• Each Employee
• Schedule regular team meetings and individual check-ins to facilitate teamwork and progress.
• Financial and Data Analysis; This will be accomplished through accumulated data from our bookkeeping software. Target goals will be established and assessed by the Lead Team. Much of the below work will be in collaboration with the Lead Team.
• Track sales and expenses via supplied Financial Reports.
• Facilitate expense tracking for bookkeeper through timely collection of all invoices and receipts.
• This will be done through both the manager and delegating to the team.
• Track costing on all materials
• Track labor costs
• Expense Analysis
• Collaborate with Lead Team to set prices via provided systems for sellable goods considering costs and current expenses.
• This will be done in collaboration with Production Operations Manager and Shop Operations Manager when pricing coffees
• Lead Team will support in this area by providing targets for cost & margin
• Establish and maintain KPIs as it pertains to healthy operations. Not all success is seen in sales volume, measuring effort & collecting data to make adjustments is crucial to success.

Pay: From $60,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Retirement plan

Work Location: In person