Business Operations Manager

Business Operations Manager

Provide leadership to support operations

Serve communities across Ada, Elmore, Valley, and Boise counties

Bring your experience to a role where you will positively impact lives

Central District Health (CDH) is seeking a Business Operations Manager to join our Family and Clinic Services team in our Boise office. In this role, you will provide leadership to customer service and support staff while making a meaningful difference in the health and well-being of your community.

We are looking for a goal-driven, organized, and detail-oriented professional who is passionate about leading and supporting our mission.

At CDH, you'll work alongside committed public health professionals who share a common purpose: improving community health through service, collaboration, and innovation.

Why choose CDH? You will join a team focused on teamwork, empowerment and a workplace that is serious about its values and supportive of a healthy work/life balance.

The comprehensive benefits package includes PERSI retirement benefits - consistently ranked among the nation’s best lifetime defined-benefit retirement plans - medical and dental coverage with employee plans available at no cost, and life insurance for employees and eligible dependents. Paid time off includes both vacation and sick leave, both accruing immediately upon hire, plus 11 paid holidays and paid parental leave.

CDH also offers up to $2,500 per year in tuition reimbursement, and potential eligibility for Public Service Loan Forgiveness .

What You’ll Do

Program Planning and Oversight

• Oversee customer service in the Family and Clinic Services Division and optimize the patient, client, and customer experience for clinic programs, WIC, First Teeth Matter, and other programs as needed
• Direct and guide data collection to meet grant requirements (programs may include STI/HIV, Reproductive Health, Immunization, and others)
• Oversee pharmacy operations and offsite immunization clinics
• Monitor subgrant requirements for data collection (may include clinic programs, WIC, and other Family and Clinic Services programs as needed)
• Monitor memoranda of understanding and agreement (MOU/MOA) with external partners for offsite WIC, dental, and clinic program services
• Ensure regulatory requirements are met for pharmacy operations and HIPAA compliance
• Optimize system usage to support division operations, serving as the Athena subject matter expert to improve functionality through Athena trainings, collaboration with the Athena Customer Success Manager (CSM), and participation in Athena User Groups
• Collaborate with the Clinic Manager to align process guides and training and ensure patient goals are met
• Manage and support clinic quality improvement (QI) projects

Staff Management

• Supervise customer service and support staff
• Manage team performance and maintain accountability to partner agencies
• Set staff performance objectives and provide performance feedback
• Support staff through change management
• Develop and provide training and carry out other activities that support staff success

Our Values

• Vision: Healthy People in Healthy Communities
• Mission: Partnering to promote and protect health in our communities
• Values: Excellence / Positive Impact / Partnership / Innovation / Credibility / Humanity

What you will need to qualify

• Good knowledge of management practices
• Experience:
• + Developing a budget and preparing financial reports

+ Interpreting and implementing policies, laws, rules, or regulations

+ Developing operating policies and procedures

+ Supervising staff

Ready to Make a Difference?

Please note

The successful candidate will be required to pass a fingerprint-based background check.

If you're passionate about helping others and want a rewarding career serving your community, we encourage you to apply and join the CDH team.

If you have questions about this position please contact us at:

Email: [email protected]

Phone: 208.327.8503

CDH is a Tobacco-Free Workplace. Employees of CDH are required to refrain from the use of any nicotine products. CDH will not hire tobacco or nicotine users.

CDH is committed to providing equal employment opportunities to all qualified individuals. CDH prohibits discrimination against any individual based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, disabilities, veterans’ status or any other status protected under applicable federal, state, or local laws.

CDH is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact 208.327.8503, or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.

Notice

Idaho’s Public Health Districts are agencies that are authorized by the State of Idaho as independent bodies. District employees are not State of Idaho employees, rather District employees who receive benefits through the Office of Group Insurance.