Armed OPOTA-Certified Account Manager

Armed OPOTA-Certified Account Manager Job Title: Armed OPOTA-Certified Account Manager

Location: Columbus, OH

Schedule: Days and shifts vary / Weekends are required

Pay Rate: $55,000.00

Requirements

• Active OPOTA certification Firearm permitOwn firearmSecurity experience Requirements
• Strong experience as a security supervisor or manager.
• Experience with recruiting, payroll, scheduling, and overseeing day-to-day operations.
• Valid driver’s license and a clean driving record for at least three years.
• Reliable transportation.
• Ability to work evenings, weekends, and holidays when needed.

This position may require work outside standard business hours, including evenings, weekends, and holidays, as operational needs arise.

Position Summary

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The Security Account Manager oversees staffing, payroll, scheduling, and day-to-day security operations for assigned accounts. Working closely with Branch and Regional Management, Administration, Human Resources, and Field Supervision, the Account Manager ensures employees are hired, trained, deployed, and supervised effectively—and that services meet contract requirements.

The role also oversees account documentation and employee processes, including coaching, promotions, disciplinary action, and separations.

Key Responsibilities

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• Oversee daily account operations and ensure services comply with contract requirements, company policies, employee handbook policies, and site Post Orders.
• Inspect field personnel and worksites to confirm post requirements are being followed and identify safety hazards or risks to security staff.
• Create and maintain Post Order Manuals and site-specific policies and procedures.
• Manage schedules and staffing levels to meet contract requirements and control overtime.
• Maintain a qualified pool of SROs, rovers, and flex personnel to cover open or vacant positions.
• Review weekly time-sheets, update computerized schedules, and process biweekly payroll in accordance with company procedures.
• Maintain accurate employee and payroll records; investigate and resolve payroll discrepancies promptly.
• Process final paychecks, sign-on bonuses, and other pay-related requests, and communicate with employees about their status.
• Recruit, interview, and participate in hiring decisions for security personnel.
• Supervise assigned field supervisors and flex officers, and maintain regular contact with employees to support training, performance, and retention.
• Conduct counseling and disciplinary meetings, document concerns, and ensure appropriate follow-up.
• Initiate and manage voluntary and involuntary separation procedures, including termination meetings and required documentation.
• Coordinate post-specific training, including the use of field training staff when appropriate.
• Meet daily, weekly, and biweekly deadlines; prepare and review reports and address discrepancies or operational concerns.
• Conduct site checks and submit incident reports through Trak Tix.
• Investigate incidents and accidents, complete required reports, and communicate relevant updates to management.
• Report client compliments, complaints, contract or service changes, bidding opportunities, and notices of termination to Branch or Regional Management.
• Communicate operational and support needs, including incidents, accidents, injuries, schedule changes, exception reports, vehicle and mileage logs, vacation requests, and disciplinary matters.
• Represent the company, as appropriate, at unemployment or workers’ compensation hearings, legal depositions, union meetings, state agency proceedings, and other business matters.
• Cover a security post when needed because of call-offs, no-shows, vacations, or other staffing gaps. Post coverage must not exceed 50% of any workweek.
• Complete additional projects or duties as assigned by Branch Management or corporate leadership.

OH #65198924219