Account Manager/Access Control/Concierge

Account Manager/Access Control/Concierge

Account Manager

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Sanford, NC | Biopharma Facility

We are seeking a professional and experienced Account Security Manager to oversee security operations at a biopharma facility in Sanford, North Carolina.

This leadership position is responsible for managing daily security activities, ensuring site coverage, interviewing security candidates, electric badge system, related electronic security system, Genetec and maintaining client satisfaction, and supporting a safe and environment.

Position Details

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• Pay Rate: $25.00 to $27.00 per hour
• Employment Type: Full-Time
• Schedule: 40 hours per week
• Location: Sanford, NC

Minimum Qualifications

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• Valid North Carolina Security Guard Registration (Guard Card) required
• Prior security experience required
• Experience in biopharma / pharma facilities preferred
• Previous supervisory, leadership, or management experience preferred
• Strong customer service, communication, and conflict-resolution skills
• Ability to lead a team while maintaining a professional presence
• Proficiency with incident reporting and basic computer applications
• Reliable transportation and dependable attendance

Essential Duties

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• Supervise and support on-site security personnel
• Coordinate staffing schedules and maintain proper site coverage
• Ensure officers are following post orders, site procedures, and company policies
• Monitor and oversee gate access control operations
• Review incident reports and ensure accurate documentation
• Conduct site inspections and address security concerns proactively
• Train, mentor, and evaluate security personnel
• Assist with investigations and follow-up on security-related incidents
• Provide exceptional customer service to employees, guests, vendors, and contractors

Preferred Experience

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• Security supervision or management
• Biopharma / pharma facilities
• Gatehouse or access control operations
• Visitor management systems
• Client-facing security leadership roles
• Scheduling, training, and personnel management

Benefits of the Role

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• Leadership opportunity within a professional security environment
• Consistent full-time schedule
• Supportive team environment with opportunities for growth

NC #1804-GP