Client Success Manager – Advertising & Marketing Department

About Shiftly Auto

Shiftly Auto helps growing businesses and car dealerships turn social media into real revenue. We run results‑driven Meta and digital campaigns, then work with clients to turn those leads into booked appointments and sales. We’re a fast‑growing company building a tight, accountable team in Phoenix.

About the Role

As a Client Success Manager at Shiftly Auto, you’ll own the relationship with a portfolio of about 40–60 clients. You are their main point of contact and their partner in getting ROI from their ad campaigns.

You won’t be buying the ads yourself. You’ll work with our media buyers, creatives, and design team to make sure campaigns launch on time, hit goals, and that clients always know what’s going on and what’s next.

Most of your day will be spent on Zoom calls, check‑ins, reviewing performance, coordinating next steps with the team, and doing proactive outreach to keep clients confident and happy.

What You’ll Do

• Build and maintain strong relationships with 40–60 active clients.
• Lead onboarding calls, regular check‑ins, and campaign review meetings.
• Be the primary point of contact for questions, updates, and concerns.
• Translate client feedback into clear action items for media buying and creative.
• Monitor performance dashboards and communicate wins, issues, and next steps.
• Spot risk early, address concerns directly, and work with the team to protect ROI.
• Keep CRM notes, tasks, and follow‑ups organized and up to date.
• Deliver a hospitality‑level experience so clients feel supported and taken care of.

Who Thrives Here

• You communicate clearly and confidently with business owners.
• You’ve worked in hospitality, customer service, account management, or another paid client-facing role.
• You’re comfortable with social media and enjoy talking about marketing.
• You stay organized managing multiple accounts, projects, and deadlines.
• You handle tough conversations calmly and professionally.
• You bring positive energy, take ownership, and follow problems through to resolution.
• You like working in-person with a team and celebrating client wins.
• You embody our five core values: Competitive Greatness, Amplify Excellence, Sincere Candor, Servant Heart, and Absolute Ownership, and demonstrate them through your actions, communication, and commitment to client success.

Preferred Experience

• 2+ years in customer success, account management, hospitality, marketing, or similar.
• Experience in digital marketing or advertising is a plus.
• Familiarity with social media ads, campaign performance metrics, and CRMs is helpful.

Role Details

• Type: Full‑time, W‑2, salaried
• Location: In‑person only at our Phoenix, Arizona office
• Hours: Monday–Friday, 7:30 AM – 4:00 PM
• Salary: $60,000 starting, with a performance review at 90 days. Hit your targets and move to $66,000 (a 10% raise).
• Requirements: Reliable transportation and ability to pass a background check

Benefits

• Health, dental, and vision insurance
• Paid time off

Join Shiftly Auto if you love working with people, enjoy creative campaign work, and want to grow your career in a fast‑moving, in‑office team that’s obsessed with client ROI, we’d love to hear from you.

Pay: $60,000.00 - $66,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person