Client Success Manager

About Shiftly Auto

Shiftly Auto helps automotive dealerships generate leads and streamline their marketing through innovative software, training, and marketing solutions.

As we continue to grow our client base nationwide, we're looking for motivated, accountable individuals who thrive in a fast-paced environment and are committed to delivering an exceptional client experience.

About the Role

As a Client Success Manager at Shiftly, you will own a book of roughly 100 dealerships and be responsible for their results with our software. You’ll run onboarding, train sales teams, coach them on best practices, and be the calm, confident point of contact when things break or change.

This is a high-volume, high-communication role. Expect a day full of Zoom calls, phone calls, and proactive outreach across a large portfolio. If you want slow, predictable days with a handful of clients, or you avoid tough conversations and get rattled by upset customers, this is not the role for you.

People who thrive at Shiftly overcommunicate with decisive confidence, enjoy talking to GMs, owners, and sales managers, and love seeing their dealers win because of a successful launch and consistent usage of Shiftly in their business.

Who Thrives at Shiftly Auto

Our values are how we behave, not words on a wall. If these sound like you on your best day, you’ll fit right in.

Competitive GreatnessYou hold yourself to a high standard, push to get better, and care about winning for your clients and your team.

Amplify ExcellenceYou spot what works, double down on it, and raise the bar for yourself and the people around you.

Sincere CandorYou communicate clearly and directly, give and receive feedback well, and don’t avoid hard conversations.

Servant HeartYou genuinely want clients and teammates to win and step in to help instead of passing problems along.

Absolute OwnershipYou take responsibility, follow through, and drive issues to resolution instead of making excuses.

Qualifications

You are someone who:

• Communicates clearly in writing and on Zoom with owners, GMs, and sales teams.
• Is confident leading client calls, trainings, and check-ins.
• Stays organized while managing many accounts, tasks, and deadlines at once.
• Owns problems end to end and does what it takes to get them resolved.
• Handles upset or stressed clients calmly and professionally.
• Learns new software quickly and is comfortable with CRMs and virtual meeting tools.
• Pays attention to detail and keeps client records clean and current.
• Is self-motivated, dependable, and thrives in a fast paced, in person environment.

Preferred Experience

• 2+ years in customer success, account management, hospitality, or in a dealership BDC.
• Experience using CRM software.
• Experience in SaaS, automotive, marketing, or another tech driven environment.

Position Details

• Type: Full-time, W-2, salaried
• Location: In-person at our Phoenix, Arizona office
• Hours: Monday–Friday, 7:30 AM–4:00 PM
• Starting Salary: $60,000 per year
• Requirements: Reliable transportation and ability to pass a background check

Benefits

• Health, dental, and vision insurance
• Paid time off

Join Shiftly Auto

We’re building a team of people who want to grow, take ownership, communicate openly, and make a measurable impact on our dealers’ results.

If you like building relationships, solving problems, working with software, and helping clients win, we’d like to hear from you.

Shiftly Auto is an equal opportunity employer. Hiring decisions are based on qualifications, performance, and business needs.

Pay: $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person