Senior Information Technology Manager

About Rocket Youth

Rocket Youth owns and operates a growing portfolio of youth sports, enrichment, and after-school businesses across the United States, with ~80 brands and locations today. Our platform is intentionally multi-brand and multi-location: each business keeps its own identity and its focus on the local community it serves.

We grow organically and through acquisition, partnering with founder-led businesses and the experienced local operators who run them day to day. As new businesses join, we bring them onto a shared platform while preserving what makes each one successful.

Rocket Youth supports its businesses with operational leadership and shared services, including marketing, CRM, analytics, technology, M&A, accounting, finance, HR, and capital, so local teams can focus on the children and families they serve.

Position Summary This role is hands-on Senior IT Manager to oversee daily IT operations, provide direct employee support, administer core technology systems, and maintain reliable, secure infrastructure across the organization. This is an operational and technical role. The Sr.

IT Manager will personally troubleshoot issues, administer systems, support employees, manage vendors, maintain infrastructure, and implement approved technology improvements. The role will provide recommendations to leadership but will not be primarily responsible for enterprise strategy, complex architecture, or large-scale transformation initiatives.

IT Operations and Employee Support Provide direct technical support to employees and resolve escalated hardware, software, access, and connectivity issues. Manage employee onboarding and offboarding, including devices, accounts, permissions, equipment, and access deactivation. Maintain responsive, professional, and service-oriented IT support.

Document incidents, resolutions, procedures, and recurring issues. Maintain IT asset inventories, support records, and operational documentation. Microsoft 365, Identity, and Endpoint Management Administer Microsoft 365, Microsoft Entra ID, Exchange, SharePoint, Teams, Intune, Autopilot, and Microsoft Defender.

Manage user accounts, permissions, MFA, security groups, licenses, and access policies. Configure, deploy, maintain, and troubleshoot laptops, desktops, mobile devices, printers, scanners, and related equipment. Manage endpoint security, patching, device compliance, monitoring, backups, and routine maintenance.

Administer Atera or comparable remote monitoring and management platforms. Network and Infrastructure Support Configure, maintain, and troubleshoot office networks, Wi-Fi, firewalls, routers, switches, internet connections, phones, printers, and scanners. Coordinate with internet, telecommunications, hardware, software, managed service, and other technology providers.

Support Azure services and maintain working knowledge of AWS and GCP environments. Monitor infrastructure performance, availability, security, and capacity. Assist with backup, recovery, business continuity, and disaster recovery activities.

Cybersecurity Operations

Manage routine cybersecurity administration, including endpoint protection, access controls, MFA, patching, device compliance, and security alerts. Support incident response, investigation, remediation, and documentation. Maintain practical security procedures and help reduce operational risk.

Escalate significant security, compliance, or business continuity concerns to leadership and appropriate external partners. Business Applications and Digital Assets Support business applications such as iClassPro, JackRabbit, LeagueApps, and other SaaS platforms. Manage user access, configurations, integrations, vendor support, and operational continuity for business applications.

Manage GoDaddy domains and hosting, Cloudflare DNS, SSL certificates, and website migrations from other hosting providers. Maintain administrative oversight of websites, content management systems, digital assets, and related services. Technology Integrations and Migrations Support technology onboarding for acquired businesses, including users, email, domains, devices, applications, networks, and connectivity.

Use MigrationWiz or comparable tools for email, file, tenant, and other data migrations when required. Coordinate migration activities with internal stakeholders, vendors, and acquired business teams. Execute approved integration plans and identify risks, dependencies, and support requirements.

Process Improvement and Automation Maintain IT policies, procedures, standards, and operational best practices. Identify practical opportunities to improve efficiency, service delivery, and employee experience. Implement approved automation using tools such as PowerShell, APIs, workflow platforms, and AI-enabled productivity solutions.

Provide technical recommendations to leadership based on operational needs, risk, cost, and business priorities. Vendor and Cost Coordination Coordinate with technology vendors and managed service providers. Assist with hardware procurement, software licensing, renewals, subscriptions, and service agreements.

Track technology-related costs and identify practical opportunities for optimization. Support budget planning and purchasing decisions without sole responsibility for extensive enterprise-wide budget ownership. Education and work experience: 7+ years of progressive IT experience, including experience in a senior technical or IT operations role.

Strong hands-on experience supporting Microsoft 365, Entra ID, Exchange, SharePoint, Teams, Intune, Autopilot, and Microsoft Defender. Experience administering endpoints, networks, Wi-Fi, firewalls, routers, printers, scanners, phones, and internet connectivity. Experience with Atera or comparable remote monitoring and management tools.

Experience supporting SaaS platforms and business applications such as iClassPro, JackRabbit, LeagueApps, and or comparable systems. Experience managing GoDaddy domains and hosting, Cloudflare DNS, SSL certificates, and website migrations. Experience with MigrationWiz or comparable tools for email, file, tenant, or data migrations.

Experience coordinating with vendors, managed service providers, telecommunications providers, and software partners.

Skills and knowledge

• Working knowledge of Azure, AWS, and GCP environments.
• Practical understanding of cybersecurity operations, endpoint protection, MFA, access management, patching, backups, and incident response.
• Familiarity with PowerShell, APIs, workflow automation, and AI-enabled productivity tools.
• Strong troubleshooting, documentation, organization, and problem-solving skills.
• Ability to communicate technical information clearly to non-technical employees and leadership.
• Ability to work on-site in Miami, Florida.
• Experience supporting multi-location organizations or acquired businesses.
• RY is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.