System Engineer/ IT Tech Support

We are seeking a System Engineer as a technical expert in the area of system administration and support for simple and complex IT environments and will actively manage and support customer environments and infrastructure, including servers (physical and virtual), switches, firewalls, security tools, system tools, applications, backups and other processes as well as desktops.

The candidate needs to be able to plan, support, design, implement, troubleshoot customer's environments to enable Pricon to deliver highest level of service.

Responsibilities

Install, maintain, update, and monitor Servers (physical and virtual), Rack and Blade systems, Network Equipment, Firewalls, Switches, Backup Hardware and Software, operating system updates and patches in various environments

Provide technical assistance with desktop hardware and software including Microsoft Office and Office 365 and be able to perform email migrations

Resolve issues for clients via phone, on site, or remotely

Provide onsite break/fix service when necessary

Recommend hardware and software improvements

Track customer issues and resolutions

Keep customers informed of progress, changes and solutions in a timely and effective manner that exceeds expectations and is in alignment with their culture and communication preferences.

Maintain meticulous client specific documentation

Upgrade systems and processes as required for enhanced functionality and performance

Qualifications:

Experience with deploying managing and maintaining Windows Server, Software Windows Domains and Active Directory as well as Entra ID Connect for Azure connectivity

Ability to install, maintain and monitor Virtualized platforms (VMWare and Hyper-V)

Experience with VMWare ESX and Vcenter in redundant environments

Well-rounded knowledge and experience with storage solutions (HPE , Nimble, MSA)

Ability to design implement and maintain various disaster recovery solutions

Ability and experience to configure install diagnose and troubleshoot and break/fix hardware and software

Proficiency in configuring, managing, and troubleshooting firewalls, switches, wireless access points, controllers and routers from various manufacturers.

Ability to setup and monitor Firewalls,Routers, Switches and Wifi

Ability to install and maintain security solutions such as Endpoint Security, Syslog databases and SIEM solutions

Experience with Windows 10, 11, Microsoft Office and Office 365 and migrations

HPE servers and blade servers and chassis break/fix certification and experience highly desirable

Industry certifications preferred but not required (CCNA, MCSE, Server+, VMWare, Veeam, HPE)

Desktop troubleshooting, diagnosis and problem resolution

Applicants must also have the following skills:

At least six years experience relevant IT Experience

At least three years working for an MSP, VAR or Integrator

Ability to build rapport with clients

Strong troubleshooting and critical thinking skills

Positive and professional demeanor

Ability to identify problems and suggest solutions

Ability to clearly communicate and with co-workers, customers and collaborate with vendors

Ability to start and finish a support ticket or a project self-sufficiently

Ability to prioritize problems and resolve them

Ability to take and give instruction

Willingness to be trained in hardware and software technologies.

Please send full resume and list of certifications