Customer Support Specialist

Customer Support Specialist

Reports To: Warehouse Manager

We are seeking a highly organized, customer-focused Customer Support Specialist to serve as the vital connection between our customers, retail partners, warehouse team, and internal departments.

In this role, you will provide exceptional customer service, help manage retail and warehouse orders, coordinate with warehouse operations, and help ensure every customer has a positive experience from order placement through delivery.

What You'll Do:

• Respond to customer inquiries via phone and email regarding products, orders, shipments, returns, and account information.
• Provide prompt, professional, and effective resolutions to customer concerns and complaints.
• Build and maintain strong relationships with customers and retail partners through exceptional service and communication.
• Serve as a trusted resource for product information and order updates.

Order Processing & Management

• Process retail and warehouse orders accurately and efficiently.
• Help verify pricing, product availability, shipping details, and order completeness.
• Enter, update, and maintain customer and order information within company systems.
• Monitor order status and proactively communicate updates to customers and internal stakeholders.
• Ensure accurate documentation and record keeping.

Warehouse & Logistics Coordination

• Partner closely with warehouse personnel to ensure timely and accurate order fulfillment.
• Troubleshoot and resolve order discrepancies, inventory concerns, and shipping issues.
• Support continuous improvements in order processing and customer satisfaction.

Qualifications

Required Skills & Experience

• High school diploma or equivalent required; associate degree preferred.
• Previous customer service, order processing, retail, warehouse, or administrative experience.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient with Microsoft Office, including Outlook, Word, and Excel.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work independently and collaboratively with cross-functional teams.

Preferred Qualifications

• Experience working with inventory management, ERP, or order-entry systems.
• Knowledge of warehouse operations and shipping processes.
• Experience supporting retail and commercial customers.

What Makes You Successful

• Customer-focused mindset.
• Positive and professional attitude.
• Strong attention to detail.
• Dependable and self-motivated.
• Excellent time management skills.
• Ability to adapt and thrive in a changing environment.

If you feel you are the person that can make a difference for our customers and team, please send your cover letter and resume to [email protected].

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person