Software Engineer, Subject Matter Expert

Job Description

We are looking for an experienced Software Engineer to join our technology-based program.

This program will deliver engineering services on ServiceNow platform.

The Software Engineer will support the team in the following activities (including but not limited to) in support of the customer’s Enterprise ServiceNow Platform:

Involved in the planning of system and development deployment as well as responsible for meeting software compliance standards

Maintain and add new capabilities to the core ServiceNow platform to enhance functionality for tenants

Develop, test and deploy updates to ServiceNow based on customer requirements

Customize and configure ServiceNow applications and facilitate rollout of new applications and modules; configure Application User Interface and configure workflow

Collaborate effectively with ServiceNow System Engineers and developers to develop solutions and handle general updates and configuration changes/requests

Identify system deficiencies and recommend solutions

Maintenance and continuous improvements of the processes, standards, policies, working methods and tools

Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible

Ensure tool configuration consistency across Development, Testing, Integration, and Production environments

Participate in on-going production support and end user support

Document testing and maintenance of system corrections

Research, understand, and develop using new technologies and standards as needed

Research, design, develop and/or modify enterprise-wide systems and/or applications software

Involved in planning of system and development deployment as well as responsible for meeting software compliance standards

Evaluate interface between hardware and software, operational requirements, and characteristics of overall system

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Required Skills

A minimum of sixteen (16) years relevant experience with Bachelor’s or Master’s degrees

Minimum of five years, hands-on developing ServiceNow products

Strong understanding of ServiceNow Development Platform including, but not limited to ITSM, ITOM, SPM, HR Module, Customer Service Management (CSM), Asset Management, Change Management, Customer Development, etc.

Proven significant success developing ServiceNow products using JavaScript and other coding applications

Database Administration (Oracle or MySQL) experience

Ability to efficiently and appropriately estimate work effort requirements

Ability to communicate effectively through written and verbal methods

Ability to handle multiple tasks and meet deadlines

Ability to work independently and in a team environment

Able to adapt to a constantly changing environment

Aptitude and willingness to work with variety of newer emerging technologies/tools as opportunities demand

Ability to deliver enhance functionality, aid with new implementations, and provide continuous support within the scheduled time while preserving system integrity required

High degree of initiative, creativity, and technical ability to function on this team required

Ability to identify issues and implement corrective actions

Should work toward achieving ServiceNow Certified System Administrator (CSA) cert while on task

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Desired Skills

ServiceNow Certified System Administrator (CSA)

The ideal candidate would also have IT project management experience, and be familiar with Scrum, Lean, Agile and DevOps

Experience with Java, Ruby, DevOps and DevSecOps

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About NeoMax

NeoMax is a minority owned small business that specializes in DevOps, Data Science, and Cybersecurity IT solutions. With over ten years of experience in research, engineering and development, we take a “big picture” approach to meeting our business needs, prioritizing both technical and soft skills in the workplace for improved performance.

We create a thriving work environment that enables us to provide excellent support to our customers. We encourage and respect each other, just as we are encouraged and respected by our leadership. We are committed to contributing to the health of the organization by ensuring our words and actions align with our core values of Integrity, Diversity, Empowerment, Ambition and Service.

We recognize that we represent the company in all aspects of our professional interactions, and we treat individuals external to our organization with the same respect that we treat each other.