Encapsulation Product Manager

The Product

Support Technician for Encapsulation will be responsible for supporting the Encapsulation Department in service, support, and inventory. The Product Manager will oversee the product line to maintain quality, consistency, and adherence to satisfy customer requests. The Product Manager will coordinate with the Director of Manufacturing to meet service & support timelines and customer expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support the continuous improvement and departmental growth of encapsulation parts and machines
• Responsible for supporting departments with questions including customer service, manufacturing and shipping & receiving
• Responsible for reviewing cost to manufacture and list price of goods
• Working across departments to ensure lead times are met to satisfy support requests (incl. Purchasing, Inventory, Assembly, etc.)
• This list is not intended to be all-inclusive. Employees may perform other related duties as assigned.

QUALIFICATIONS

AND REQUIREMENTS • Leadership Skills

• Above average organizational skills and attention to detail
• Strong critical thinking and analytical skills
• Strong data analysis skills
• Ability to travel <60%

EXPERIENCE

• 3+ years’ experience with Encapsulation operations and/or manufacturing of parts
• 2+ years’ management and training experience
• ERP experience preferred

PHYSICAL REQUIREMENTS

• Office – will be required to sit at desk using computer, standing, and walking for 8 or more hours each day
• Manufacturing – will be required to walk, stand, bend, kneel, stoop, and reach in various capacities throughout the day