Product Manager

Product Manager

Dearborn, MI

Interview: Video

Product Manager - Global Uptime, Digital Product

Integrated Services | Vehicle Care

Position Summary: Lead the strategy and delivery of dealer-facing digital products that reduce vehicle downtime, improve repair efficiency and create more proactive service experiences across clients global ecosystem.

About Integrated Services

Launched in 2023, Integrated Services creates and markets new customer experiences by bringing together hardware, software and services across client products. These products allow retail and commercial customers to personalize their vehicles through over-the-air experiences that improve over time.

Client is building connected digital platforms designed to transform how vehicles function, how customers interact with them and the value those vehicles provide.

The Opportunity

Every hour matters when a customer’s vehicle is in the shop. Client’s Vehicle Care organization is transforming the service experience by reducing downtime, increasing transparency and enabling data-driven solutions for dealers around the world.

As Product Manager - Global Uptime, Digital Product, you will lead the development of platforms and tools that help client teams and dealerships diagnose, repair and communicate faster, moving vehicle service from reactive to predictive. You will define product strategy, roadmap priorities and success metrics for critical experiences used by internal client teams and dealerships every day.

You will partner with Engineering, Design, Data Science and business stakeholders globally to deliver products that improve dealer efficiency and support Clients commitment to caring for customers’ time.

What You’ll Do

• Define the strategic vision and roadmap for dealer-facing software products that enable faster repairs, seamless communication between dealerships and client subject matter experts, and proactive service experiences.
• Translate dealership and client business needs into actionable product requirements; lead delivery of high-impact tools and platforms supporting unified case management, performance metrics and service-level agreement adherence.
• Drive experimentation, learning and continuous improvement through data-driven decision-making and cross-functional alignment.
• Balance near-term operational priorities with long-term platform strategy, ensuring scalability and interoperability across clients global service ecosystem.
• Build strong working relationships with global teams and understand the nuances of retail and commercial service operations, systems and products.
• Own key product metrics, monitor performance and communicate results to leadership.
• Represent Vehicle Care Service in executive and cross-functional reviews, influencing priorities and investment decisions.

Required Qualifications

• Bachelor’s degree.
• 5+ years of product management experience in the technology industry.
• Proven ability to use Jira for agile project management, including sprint planning, issue tracking and reporting.
• Domain knowledge of integrated hardware and software products, autonomy, or consumer-facing digital products, with an understanding of the systems required to bring these products to market.
• Demonstrated success in an innovative, fast-paced environment and the ability to evolve product strategy based on research, data and industry trends.
• Excellent problem-solving, organizational and analytical skills.
• A strong customer focus and passion for building and shipping products that address customer needs.
• Experience launching products within a matrixed organization and managing production products and their backlogs.
• Strong leadership and stakeholder-management skills, including experience partnering with Design and Engineering teams.
• Strong written and verbal communication skills, including experience creating Product Requirements Documents (PRDs).
• Strong data analysis skills.
• Familiarity with Agile software development methodologies.
• Curiosity about emerging technologies and a commitment to continuous learning.
• Proficiency with Microsoft Office Suite.

Preferred Qualifications

• 8+ years of software product management experience.
• Experience with automotive service operations or dealership software products.
• Experience using Figma for collaborative design workflows, including version control and feedback integration.