Senior Systems Engineer

Company: Markgraf Consulting LLC (CompleteCare Managed IT)

Location: Remote, Pacific Northwest (WA/OR), with periodic travel to client sites

Type: Full-time · Salaried (exempt)

Reports to: Managed Services Lead

Compensation: $60,000–$115,000, DOE

About Markgraf Consulting

Markgraf Consulting is a specialized firm delivering SAP Security & Basis consulting nationally and managed IT services (CompleteCare) across the Pacific Northwest. We run lean and premium — small team, high standards, real ownership at every seat.

The Role

We're hiring a Senior Systems Engineer to be the senior technical escalation point for our CompleteCare managed IT clients. You'll own network, server, and infrastructure work across multiple client environments — firewalls and switching, Active Directory, storage, backup, and power — and help set the technical standard for how we deliver.

This is a hands-on senior seat for someone who wants to own outcomes end to end, not pass tickets along.

What You'll Do

Escalation lead: Serve as the primary escalation point for network, server, and infrastructure incidents across client environments, and drive root cause and remediation.

Network & security

Configure and maintain firewalls, VPNs, switching, VLANs, and wireless (Fortinet, pfSense, UniFi). Manage ISP circuits, gateways, and failover.

Servers & identity

Administer Windows Server, Active Directory, Group Policy, DNS/DHCP, and remote access. Back up our Microsoft 365 support for Exchange Online, OneDrive, and licensing.

Storage, backup & continuity

Maintain SAN/NAS storage, backup and recovery, and UPS infrastructure. Take part in annual disaster recovery and incident response testing.

RMM standards & automation

Build and maintain baseline policies, monitoring, patching, and scripted remediation in NinjaOne.

Projects

Lead infrastructure projects — network refreshes, migrations, and new-client onboarding — from scoping through cutover, including scheduled after-hours change windows.

Documentation

Keep client environments, configurations, and runbooks current in Confluence, and log all work against tickets in ConnectWise.

Vendor coordination

Work with ISPs, hardware vendors, and our licensed low-voltage subcontractors.

Mentoring & compliance

Coach Tier 1/2 staff and support our SOC 2 security controls.

What You'll Bring

• 5+ years in systems administration, network administration, or infrastructure engineering, ideally at an MSP or in a multi-client IT environment.
• Strong hands-on experience with firewalls and VPN (Fortinet preferred), switching, VLANs, routing, and wireless.
• Solid Windows Server, Active Directory, Group Policy, and DNS/DHCP skills.
• Working knowledge of Microsoft 365 administration.
• Experience with virtualization (Hyper-V, VMware, or KVM) and backup/DR fundamentals.
• The ability to troubleshoot complex issues independently and explain them clearly to non-technical clients.
• Disciplined documentation habits.
• Ability to travel to client sites periodically and work occasional after-hours maintenance windows.
• Nice to Have Fortinet NSE, CompTIA Network+ or Security+, CCNA, or Microsoft certifications.
• Experience with NinjaOne and ConnectWise PSA.
• VoIP experience (3CX, SIP trunking).
• PowerShell scripting and automation.
• Linux or cloud (AWS / Azure) experience.
• Exposure to SOC 2 or similar compliance frameworks.
• Compensation & Benefits Base salary: $100,000–$125,000 per year, depending on experience.

Health

Medical, dental, and vision insurance, plus life and supplemental coverage.

Retirement: 401(k) with company match.

Time off: 160 hours (20 days) of PTO per year to start, increasing with tenure, plus 10 paid company holidays.

Why Markgraf

You'll be the senior technical voice in a growing managed services practice, with direct access to ownership and real influence over the standards, tools, and processes we build. No bureaucracy and no layers of sign-off — just meaningful work with visible impact for clients who depend on us.

Markgraf Consulting is an equal opportunity employer.

About Markgraf Consulting

We are an IT Services company focusing on Managed IT services and SAP support.