Operations Manager (In-Person)

KLF is a busy immigration law firm located in Kew Gardens, Queens. We are looking for an experienced Operations Manager to oversee the day-to-day operations of our firm and supervise a team of approximately 20 employees.

The ideal candidate has experience managing a law firm, medical practice, dental practice, or similar professional services organization and is highly organized, results-driven, and skilled at improving accountability, productivity, efficiency, and overall team performance.

Responsibilities

• Oversee the day-to-day operations of the firm and supervise a team of approximately 20 employees.
• Monitor employee productivity, attendance, accountability, and overall performance.
• Conduct staff meetings, employee evaluations, coaching, and performance reviews.
• Coordinate workflow between departments and ensure tasks and deadlines are met.
• Implement and enforce office policies, procedures, and performance standards.
• Identify operational inefficiencies, workflow bottlenecks, and performance issues and implement solutions.
• Review employee schedules, PTO requests, staffing needs, and operational coverage.
• Address employee concerns and workplace issues professionally and effectively.
• Monitor firm performance metrics and provide regular reporting to ownership.
• Serve as a liaison between staff, clients, attorneys, and ownership while helping maintain a professional, productive, and client-focused work environment.

Qualifications

Minimum 5 years of management experience.

Fluent in English and Spanish. (A MUST)

Experience supervising teams of 10+ employees.

Experience managing a law firm, medical practice, dental practice, or similar professional services organization.

Bachelor’s degree or equivalent management experience.

Formal training in management, operations, leadership, human resources, or process improvement is a strong plus.

Proven ability to improve accountability, productivity, and operational performance.

Strong leadership, communication, organizational, and problem-solving skills.

Excellent judgment, professionalism, initiative, and follow-through.

About You

You are a hands-on leader who leads by example, takes ownership, communicates effectively, adapts quickly, and thrives in a fast-paced environment. You are committed to accountability, operational excellence, and delivering an exceptional client experience.

Why Join KLF

Opportunity to play a key leadership role in a growing immigration law firm.

Meaningful work helping immigrants and families build safer, more secure futures.

Competitive compensation based on experience.

Modern office in Kew Gardens, Queens, conveniently located near the E and F subway lines in a safe and secure 24/7 doorman building.

This position is ideal for a leader who wants more than just a management role and takes pride in helping people while building a high-performing, mission-driven organization.

To apply, please submit your resume and a brief cover letter explaining why you would be a great fit for this role.

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• Paid time off
• Parental leave
• Retirement plan

Work Location: In person