Data Analyst

Department

UITS GLOBALNOC CLIENT SERVICES (UA-NNOC-IUINA)

Department Information

Established in 1998 at Indiana University (IU), GlobalNOC's mission is to advance the future of research, education, and the public interest through the support and evolution of networks. With more than 120 staff members, GlobalNOC provides comprehensive contracted network management services to over 20 large-scale networks.

As part of Indiana University, GlobalNOC operates as a non-profit and focuses on developing great technical staff and providing excellent service to our clients.

Job Summary

The GlobalNOC Business Operations team has an exciting role providing support for GlobalNOC services deployed for client organizations across the nation and their connections around the globe.

GlobalNOC Specializes in 24 hours a day, 7 days a week, 365 days a year management of complex higher education and government research networks, using some of the most advanced networking technology available, you will have room to grow in your career as a network professional at GlobalNOC.

Department-Specific Responsibilities

• Maintains and expands the process of constructing and updating Quarterly Business Reviews (QBRs) for GlobalNOC's client networks, including, maintenance and development of relevant metrics and visualizations, coordination with customer relationship managers (CRMs) and other internal staff to verify data accuracy/integrity and identify key data insights, and construction of finalized slide decks to be shared with client network stakeholders.
• Consistently communicates with managers and stakeholders to understand the business needs of GlobalNOC and its clients.
• Maintains the existing and develops new Key Performance Indicators (KPIs) and other metrics that adapt to the evolving needs of GlobalNOC and its clients.
• Fulfills ad-hoc performance metric reporting requests from internal staff and external clients. Intakes requests, develops action items, and submits reports through the request cycle.
• Documents and maintains the metrics and reporting processes and procedures to ensure continuity of support.

General Responsibilities

• Provides analysis of existing data and data structures and satisfies ad-hoc reporting/analysis requests.
• Creates reporting specifications for new reports/dashboards/analytical tools and assists in testing/validation; ensures integrity, accessibility, and accuracy of reports/dashboards and data structures; reviews and approves user requests for access to reporting data and tools.
• Consults with faculty and/or staff to identify new business reporting needs and provides guidance and interpretation of complex environments and data.
• Documents data analysis efforts (data sources, reporting specifications, tools, issue/problem resolutions).
• Researches and stays up to date on emerging technologies and data analysis tools.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree (preferably in computer science, information science, or a related field).

WORK EXPERIENCE

Preferred

• Some experience in data analysis/reporting or a related field.

SKILLS

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty.

Preferred

• Experience with business intelligence (BI) tools, especially Tableau and R.
• Experience with IT Service Management (ITSM) solutions, such as ServiceNow.
• Experience with SmartSheets.
• Experience with data collection and translation, such as Structured Query Language (SQL).

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Federal background checks and/or nondisclosure agreements on behalf of the GlobalNOC's customer base may be required to fulfill employment requirements.

Additional Information

Why work here?

• Make a difference. Our networks are all higher education, research, and public service oriented, and we're enthusiastic about the missions of our clients. Each of us is curious and motivated to master the skills that will help our clients, our community, our world, and ourselves.
• Grow your skills and career . With the more than 20 networks we operate and manage, and the size and variance of our client networks, the person in this position won't be pigeon-holed doing just 1 thing. Taking time to investigate, read, or study new things isn't just ok, it's required and supported.
• Our people and attitud e. GlobalNOC is a non-profit, and is committed to a culture of positive work/life balance, varied workforce, and open information sharing. We value an exploring mindset and seek ways to learn more and deepen our expertise, sharing with our clients and each other. We have frequent internal seminars, as well as funds to attend training, conferences, and certifications. And yes, people here really are super-friendly.

Work Location

Indianapolis, Indiana or Bloomington, Indiana

This position is eligible for a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.

Benefits

Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death and dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Core

FLSA: Exempt

Job Function: Information Technology

Job Family: Data Analysis and Engineering

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.

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