Senior Support Engineer

Job Summary

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Job Description: Robot Maintenance Support

Job Title: Robot Maintenance Support Engineer

Location: Mountainview, CA (On-site)

Role Overview:

We are seeking a hands-on Robot Maintenance Support / Test Engineer. You will ensure the

daily health, maintenance, and uptime of our robot fleet and manage deployments of any and all

new software configuration updates that are being pushed to the wider fleet. The mission is to

keep every robot in working condition through rapid proactive inspections, troubleshooting and

repair while also maintaining the appropriate software / firmware configurations. You will be

assigned to troubleshoot and repair as soon as a support bug has been made. You will be

proactive in attending meetings related to upcoming deployment configs and communicating

with the rest of the team how any changes may affect their work.

Key Responsibilities

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• Monitor the fleet health dashboard in real-time and immediately start working on a robot

that needs repair .

• Troubleshoot the reason for failures such as mechanical (e.g., actuators, joints),

electrical (e.g., harnesses, sensors), or software (e.g. script execution).

• Perform component replacements (e.g., hot-swapping batteries or replaceable

components) to return the robot to service

• Provide status updates to assigned leads, program stakeholders and engineering teams

about the progress and any challenges being faced

• Document the root cause and repair steps in a defect management system and to help

prevent recurring failures.

• Track and support to improve individual and team’s key performance indicators (KPI) -

Fleet Uptime, Mean time to respond (MTTR) and Mean time to troubleshoot (MTTT)

• Strictly follow safety and information security policies
• Attend training sessions on new tools and techniques and help train new staff
• Report to work on assigned time to the assigned lead and be open to support weekend

work as and when required

• Provide support in morning shift starting at 6 AM or afternoon shift starting at 2 PM or

regular working hours starting at 9 AM.

Skill Requirements

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BS in Mechanical, Robotics, or Mechatronics Engineering, with an understanding of

basic Linux commands

• Experience in diagnosing mechanical problems, electrical faults and basic software

issues

• Ability to handle fast paced and high pressure work environments
• Ability to navigate a large facility and lift up to 50 lbs robot frames
• Excellent problem solving, documentation and communication skill

Must Have Skill

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Service & Maintenance

Good to Have Skill

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Other Requirements

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flexibility to work over the weekend as additional requirement.