Metallurgical Sales and Customer Support Specialist

Metallurgical Sales and Support Specialist-

We are looking for a commercially minded technical professional with dependable follow-through. A person who enjoys solving problems, is adept at communicating with both customers and manufacturing teams and has a desire to develop into a trusted technical resource.

Davis Alloys Manufacturing, LLC Sharpsville, PA | Full-Time | Competitive Pay + Bonus + Benefits

Join Our Team

This role is designed for someone with metallurgy, materials, engineering, chemistry, or related technical background who wants to apply their technical expertise to and customer-facing work in the specialty alloys manufacturing space. The position is primarily on-site at our Sharpsville, PA facility, with limited travel.

Davis Alloys Manufacturing is a specialty metals manufacturer producing alloy ingots and metal powders for customers throughout North America. We serve demanding manufacturing markets with a broad range of stainless, nickel, cobalt, copper, and specialty alloy products. Our team is hands-on, responsive, and focused on building long-term customer relationships through produt quality, technical knowledge, and dependable service.

What You'll Do

The position works closely with the Alloy Sales Manager as well as the Quality, Production, and Scheduling teams to help better define customer requirements, support quotations, facilitate orders, answer technical questions, and provide responsive follow-up. Direct sales experience is not required, but some customer service, commercial support, or external stakeholder communication is preferred.

This role offers room to grow into broader account and commercial responsibilities over time.

Job Responsibilities

• Review customer inquiries, specifications, and alloy requirements and help develop clear internal requirements for Quality, Production, and Scheduling
• Provide responsive technical and customer-service support by phone and email.
• Raise questions about alloys, capabilities, lead times, order status, and product availability.
• Work closely with the Alloy Sales Manager to support quotations, gather technical information, follow up on open items, and assist with order entry and review.
• Help evaluate alloy chemistry and product requirements, escalating more complex metallurgical questions to Quality, Laboratory, Operations, or Management as appropriate.
• Proactively follow customer orders through production and delivery and provide timely, accurate updates.
• Coordinate internally to resolve customer questions or issues before they become problems.
• Maintain accurate customer, quotation, and order information in company systems.
• Build working knowledge of Davis Alloys products, specialty alloy manufacturing, customer applications, and commercial considerations.
• Participate in customer calls and occasional customer visits with more senior commercial or technical personnel.
• Look for ways to improve technical communication, responsiveness, documentation, and the overall customer experience.

What We're Looking For

• Bachelor's degree in Metallurgical Engineering, Materials Science/Engineering, Engineering, Chemistry, or a related technical discipline.
• 1-4 years of relevant experience in metallurgy, metals, foundry products, manufacturing, laboratory work, quality, engineering, technical customer service, preferred, but strong entry-level candidates with relevant education will be considered.
• Foundational understanding of alloys, metallurgy, chemistry, materials, and supporting manufacturing processes.
• Ideal candidate is career-minded and curious with a desire to deepen both technical and commercial knowledge and abilities.
• Experience with stainless, nickel, cobalt, copper, foundry products, metal powders, melting, or other specialty materials is a plus.
• Some customer service, commercial support, quoting, or customer-facing experience is helpful but not required.
• Ability and interest in communicating technical information clearly to both manufacturing personnel and customers.
• Highly personable, responsive, organized, and comfortable following through on multiple open items.
• Curious and self-motivated, with a willingness to learn both the technical and commercial sides of the business.
• Comfortable working primarily on-site in a manufacturing environment and spending time with Production, Quality, and Laboratory personnel.

Why Davis Alloys?

Join a growing specialty alloy manufacturer serving aerospace, defense, investment casting, powder metallurgy, and industrial markets. You'll work alongside an experienced leadership team where your contributions will be recognized and where you'll have the opportunity to grow your career while making a measurable impact.

Compensation & Benefits

Competitive salary based on experience, annual performance bonus opportunity, comprehensive benefits package, 401(k), paid time off, and opportunities for career advancement.

Compensation & Opportunity

• Base salary: $65,000-$80,000, based on directly relevant technical, metallurgy/materials, manufacturing, and customer-support experience.
• Performance-based bonus opportunity in addition to base salary.
• Opportunity to grow professionally and assume more responsibility over time.
• Full-time, primarily on-site position with limited travel.
• Compensation at the upper end of the range is intended for candidates with stronger directly relevant alloy/metals experience and demonstrated customer-facing or commercial-support capability.

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person